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Tombotsoa Finoana RamananandrianinaTF

Tombotsoa Finoana Ramananandrianina

Customer Advisor

€200/day
Tananarive, MG
3-7 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Tombotsoa Finoana

Are you looking for a professional who can ensure a smooth and efficient customer relationship, regardless of the channel?

With four years of experience, I am the versatile expert you are looking for to master your communication flow. My added value lies in my ability to easily and quickly manage all customer interactions: incoming calls, emails, and chat. I don't just handle requests; I optimize the customer experience at every touchpoint, transforming each interaction into lasting satisfaction.
  • French

    Native or bilingual

  • English

    Basic

Remote only
Primarily works remotely

Experience

  • ODITY
    Customer Advisor
    CONSULTING AND AUDITS
    December 2022 - March 2024 (1 year and 3 months)
    Back Office and Outgoing Calls
    • Guidance and assistance for creating an online business
    Proven Customer Service Experience Mastery of Remote Communication Tools Efficient Handling of Emails and Chats Organization and Speed of Execution Professional Management of Incoming Calls
  • VIVETIC GROUP
    Customer Advisor Back Office and Incoming Call
    RETAIL (SMALL BUSINESS)
    July 2024 - Today (1 year and 11 months)
    A project that manages orders, ensures customer follow-up, and provides quality after-sales service to guarantee their satisfaction.

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Education

  • Management Level L1
    2021
    Gestion Niveau L1
  • Baccalaureate Series A2
    2020
    Baccalauréat Série A2

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