Toky Rahaingoson, SDR / Remote Commercial - Qualification & Appointments

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Description

I help companies or startups offer excellent customer support via Email and Chat.

What I bring you:

- Full mastery of Zendesk for organized ticket management.

- Autonomous management of disputes and customer complaints.

- Bilingual (French/English) native and professional support.

Available immediately for short or long-term assignments.

Industry field of expertise

Languages

Malagasy
Native or bilingual
French
Native or bilingual
English
Conversational

Workplace preferences

Remote only

Primarily works remotely

Concentrix
Bilingual Multichannel Customer Advisor | Email & Chat Support
CONSULTING AND AUDITS
September 2023 - Today (2 years and 11 months)
Tananarive, Madagascar
Customer relations expert with 2 years of experience on international projects, I specialize in Email and Live Chat support. My priority is responsiveness and clear writing to ensure optimal customer satisfaction. With perfect command of Zendesk and ticketing tools, I effectively manage complaints and complex dispute resolution. With technical expertise in Amadeus, I also assist my clients in the travel sector (reservations, modifications, refunds).
Zendesk Amadeus Excel Communication Customer relations

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Literary Baccalaureate A2
2023
Baccalauréat littéraire A2

Office Manager