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Description

✨Hello,

Do you lack time to manage your administrative tasks, your invoices, or your email responses?

Do you need a reliable person to bring order and help you move forward with peace of mind?

I can help you!

My name is Toky Nambinina, former shop manager with solid field experience.

For several years, I managed invoicing, customer relations, unforeseen issues, and daily organization. Everything that makes a real business run, with its emergencies and constraints.

Today, I have chosen to put this experience at the service of entrepreneurs and VSEs/SMEs like you.

Not just an assistant who executes, but a Virtual Assistant who truly understands what "being overwhelmed" means.

What I can concretely bring you:

🔹Invoicing management (income / expenses)

🔹Email management

🔹Drafting and responding to emails for targeted clients

🔹Organization and filing of your documents

🔹Simple and rigorous administrative follow-up

🔹Data entry and document formatting

🔹Personal assistance (reminders, research, messages, appointment scheduling, ...)

🔹Audio / video transcription to text

🔹Or other specific needs within the limit of my skills

My difference! I am not discovering the world of entrepreneurs, I come from it.

I am motivated, I know how to prioritize and keep a cool head even when things get hectic.

Result! Less stress for you, more clarity, and freed-up time for you to focus on your business.

Available according to your needs, for one-off or regular missions, part-time or full-time. I adapt to your tools and work methods.

So, need a hand!

📩Write to me to discuss it!

Industry field of expertise

Languages

Malagasy
Native or bilingual
French
Fluent

Workplace preferences

Remote only

Primarily works remotely

Indépendant
Retail Store Manager
RETAIL (SMALL BUSINESS)
May 2009 - October 2025 (16 years and 5 months)
Tananarive, Madagascar
- Track product inflows and outflows
- Forecast needs based on sales
- Plan restocking
- Avoid product shortages
- Organize shelves and product displays
- Manage customer complaints
- Maintain service quality
- Analyze what sells and what doesn't
- Adjust offerings to increase sales
- Cash and expense tracking
- Profit and margin calculation
- Supplier management
- Inventory
- Invoicing
- Ensure product sales
- Tool used "Excel"
Sense of Responsibility Task Tracking Cash Management Inventory Management Sales
Colis Express SA
Supply Chain Manager
TRANSPORTATION
July 2008 - September 2008 (2 months)
Tananarive, Madagascar
- Receive and verify orders
- Enter all data into the computer
- Track purchase orders and delivery slips
- Prepare, pack, and distribute packages (office supplies and equipment) to be shipped to various agencies in Madagascar
- Record incoming and outgoing equipment
- Restock and organize new equipment and supplies
- Archive, file documents
- Acknowledge receipt
- Invoicing
- "Excel" extensively used
- Teamwork and team spirit
Purchase/Delivery Order Invoice Processing Data Entry Complaint Handling Microsoft Excel
Particulier
Customer Service Host
RESTAURANTS AND FOOD SERVICE
June 2001 - August 2001 (2 months)
Tananarive, Madagascar
- Welcome and assist customers in a dynamic environment (fast food)
- Take orders
- Manage cash register and financial transactions
- Organize and track food purchases
- Maintain cleanliness and hygiene of work areas
- Teamwork and coordination with colleagues
- Remain proactive in anticipating customer needs to ensure efficient service
Team Spirit Customer Satisfaction Order/Purchase Management Supplier Management Organizational Skills