Freelancer profile translated to English.

Description

Dynamic and versatile professional with a solid background in customer relations, data entry, and debt collection. Capable of effectively managing customer interactions, problem-solving, and meeting deadlines. Serious, autonomous, and results-oriented.

Languages

French
Native or bilingual
German
Conversational

Workplace preferences

Remote only

Primarily works remotely

KONECTA
Debt Collection Agent
TELECOMMUNICATIONS
October 2024 - Today (1 year and 8 months)
Tananarive, Madagascar
- Collection of customer debts.
- Receiving and making calls to debtors.
- Data entry into collection tools
- Back-Office via email and processing debtor requests
GITA Ambodivona
Data Entry Operator
October 2023 - January 2024 (3 months)
1 - Data verification and validation
Checking the consistency of information before or after entry

Correction of errors, typos, or formatting mistakes

Comparison with official sources to avoid duplicates or inconsistencies

2- Digital filing and archiving
Organizing files in directories or databases
INTELCIA Andranomena
French-speaking Digital Customer Advisor
December 2022 - January 2023 (1 month)
Antananarivo, Madagascar
• Handling customer complaints for Red by SFR regarding inflation
. Providing explanations on customer overcharging