About Toky Baggy Mbolatiana
French
Native or bilingual
German
Conversational
Experience
- KONECTADebt Collection AgentTELECOMMUNICATIONSOctober 2024 - Today (1 year and 8 months)Tananarive, Madagascar- Collection of customer debts.- Receiving and making calls to debtors.- Data entry into collection tools- Back-Office via email and processing debtor requests
- GITA AmbodivonaData Entry OperatorOctober 2023 - January 2024 (3 months)1 - Data verification and validationChecking the consistency of information before or after entryCorrection of errors, typos, or formatting mistakesComparison with official sources to avoid duplicates or inconsistencies2- Digital filing and archivingOrganizing files in directories or databases
- INTELCIA AndranomenaFrench-speaking Digital Customer AdvisorDecember 2022 - January 2023 (1 month)Antananarivo, Madagascar• Handling customer complaints for Red by SFR regarding inflation. Providing explanations on customer overcharging
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Education
- Bachelor's DegreeIMGAM Ivandry University2018Diplôme de licence
- Baccalaureate2014Baccalauréat