Toky Anjaniaina R.

Hello,

5 years of experience in BPO Management, Quality Control, Team Training, and Virtual Assistance.

I support French-speaking companies in managing their BPO operations and administrative tasks with a clear objective: improve performance, structure processes, and free up your time.

What sets me apart? I have climbed all the rungs of customer relations – from advisor to Team Leader – while maintaining concrete results: over 50 agents managed, a customer satisfaction rate above 90%, and recognition in 2022 as Best Customer Advisor (ESCDA).

Today, I put this field experience at the service of French-speaking companies that want to increase their performance without hiring internally.

What I do specifically:

🎯 BPO & Management

· Operational management of BPO projects

· Training and coaching of agent teams

· Quality audit and process improvement

· Reporting, KPI analysis, and recommendations

🗂️ Virtual Assistant

· Email and calendar management

· Multichannel customer support

· Data entry, writing, and document management

· Social media moderation and engagement

Available full-time, responsive, autonomous, and 100% remote – at hours that suit you.

Let's talk about your project 👇