Tokinirina Razafimaro

Negotiation with debtors to reach repayment agreements adapted to their financial situation. Recording of payments, reconciliation of customer accounts, carrying out bank reconciliations if necessary. Management of incoming and outgoing calls, responding to inquiries on ongoing debt collection files.

Daily management of incoming and outgoing calls to resolve customer issues. Discovering customer needs for personalized sales: product sought, preferences, budget. Implementation of strategies to increase customer satisfaction rate and reduce average waiting time.

Organization of an optimized schedule for technician travel, taking into account their availability and geographical area. Processing customer orders, scheduling deliveries, managing invoices. Receiving and checking goods upon delivery, handling.