Freelancer profile translated to English.

Description

🎯 Freelance Customer Relations & CRM Consultant with 5 years of experience, I support companies in managing and optimizing their customer service.

I have worked in sales (2 years), technical support (1 year), and logistics/package tracking (2 years). This versatility allows me to quickly adapt to client needs and offer efficient, personalized, and satisfaction-oriented management.

✅ Customer Relationship Management (CRM, multichannel support)

✅ Handling customer requests (email, chat, phone)

✅ Order tracking and complaint management

✅ Sales support and first-level technical assistance

🔑 My goal: to provide quality customer support, strengthen loyalty, and contribute to your company's positive image.

📩 Feel free to contact me to discuss your customer relations needs.

Languages

Malagasy
Native or bilingual
French
Native or bilingual
English
Conversational

Workplace preferences

Remote only

Primarily works remotely

Chronopost
Customer Advisor
December 2023 - Today (2 years and 8 months)
Port-Louis, Mauritius
- Provide customers with better visibility of the progress of their packages.
- Manage delivery anomalies.
Intelcia Madagascar (SFR)
Commercial Customer Advisor
January 2020 - January 2022 (2 years)
Manage complaints and propose suitable solutions, Identify opportunities for additional sales or upgrades.
Teleperformance Madagascar (Bouygues Telecom)
Technical Customer Advisor
August 2022 - November 2023 (1 year and 3 months)
Diagnose and resolve customers' technical issues via phone, chat, or videoconference.