About Toby Alexander
English
Native or bilingual
Italian
Native or bilingual
Experience
- InvestCloudAI ENGINEERDIGITAL AND ITJanuary 2021 - Today (5 years and 7 months)Venice, Italy
- Primary internal expert on Glean, Google Gemini and Claude Code; drove AI-powered enterprise search and agentic development adoption across departments.
- Built end-to-end agentic workflows using Claude Code with Atlassian and Glean MCP servers - enabling Claude to read/update Jira tickets and Confluence pages, pulling cross system context directly into each coding session.
- Used Claude Code to build and refactor Power BI dataflows, Power Automate jobs, and JSM configurations, delivering an explicit ~2× capacity increase on BI and Atlassian tasks.
- Co-developed the Claude Usage Power BI report, giving AI leadership visibility into Claude Code adoption and licence consumption across engineering.
- Contributed real-world scenarios to the Platform Claude Code Community of Practice, grounding the shared claude-setup framework in production use cases.
- InvestCloudBI REPORT DEVELOPER & DATA ENGINEERDIGITAL AND ITJanuary 2021 - Today (5 years and 7 months)Venice, Italy
- Architected a company-wide Power BI intelligence platform: semantic models, DAX measures, Dataflows, and Snowflake integrations spanning Jira, Tempo, Kiplot, HubSpot, UKG, and web analytics.
- Built an 11-page Marketing & Sales dashboard consolidating digital funnel, social, and HubSpot data; and the Kiplot/IC Products effort report comparing estimated vs. actual effort by product and skill set.
- Designed the Atlassian User Audit report - surfacing access levels, activity, and unused licences to support compliance and cost optimisation.
- Built the Tempo timesheet compliance report (3-hour refresh cycle) and the PCG operational ticket dashboard with 12-week trend views and weekly KPIs for management.
- Owned end-to-end dataflow governance: extraction, transformation, semantic modelling, incremental refresh, and Confluence documentation for every report
- InvestCloudSYSTEMS ADMINISTRATORDIGITAL AND ITJanuary 2021 - Today (5 years and 7 months)Venice, Italy
- Administered Jira Software, JSM, Jira Assets, Confluence, and Tempo end-to-end - owning workflows, field schemes, permission/notification schemes, SLA configurations, and user provisioning.
- Designed and owned the IC Products taxonomy - the canonical product dimension used across Jira, Tempo, and Power BI for portfolio reporting and billing.
- Led Atlassian vendor initiatives including external instance renewal and Bitbucket - Atlassian organisation/billing migration.
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Education
- MSc Applied Computer StudiesMiddlesex University1995MSc
- BSc Physics with Space Science & TechnologyUniversity of Leicester1991BSc