Tobias Röstel, Guest Service & Customer Support

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Languages

German
Native or bilingual
English
Fluent
Spanish
Basic

Workplace preferences

Remote only

Primarily works remotely

Tobias Röstel Einzelunternehmer
Virtual Assistant |
May 2025 - Today (1 year and 1 month)
Guest service in the hospitality sector and customer support

- Guest satisfaction
- Complaint Management
- Reviews
- Listings
- Pricing
- Cleaning planning
- Janitorial planning
- Coordination with owners and property management
- Availability 8 am to 10 pm
Cloudworkers AG
Customer Service Representative
January 2021 - Today (5 years and 5 months)
Written customer service

- Chat
- Email
- Live Chat
- Customer satisfaction
- Problem solving
- Good reviews
Tobias Röstel
Editor, Content Creator and Photographer
January 2021 - May 2025 (4 years and 4 months)
for Susi Cruz and Fie Laursen, among others

- Photography
- Content Creation (Instagram, Facebook, TikTok, Youtube)

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Trainer Certificate
IHK Kiel
2019
Ausbilderschein
Semester abroad, Hospitality Management, Revenue Management and Tourism Management
University of Illinois Chicago
2015
Auslandssemester, Hospitality Management, Revenue Management und Tourism Management

Office Manager