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Toavina TianariveloTT

Toavina Tianarivelo

Production Quality Controller

€125/day
Tananarive, MG
8-15 years
Amadeus
Customer Relationship Management (CRM)
Microsoft Excel
Zendesk
Team Management

Average response time: 1 hour

Freelancer profile translated to English.
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About Toavina

With 7+ years of experience in customer relations in tourism and professional proficiency in Amadeus, I support travel agencies and companies in the daily management of their reservations and customer support.

  • French

    Native or bilingual

  • English

    Basic

Remote only
Primarily works remotely

Experience

  • Concentrix
    Production Quality Controller
    TRAVEL AND TOURISM
    May 2024 - Today (2 years and 3 months)
    Tananarive, Madagascar
    • • Supervision of the Air Caraïbes Helpdesk (B2B).
    • • Control and evaluation of the quality of interactions according to customer relations standards.
    • • Proactive resolution of travel agency problems, reducing repeat contacts.
    • • Implementation of procedures ensuring compliance and customer satisfaction.
    Team Management Microsoft Excel Teamwork Customer Relationship Management (CRM) Multichannel Customer Relations
  • Webhelp
    Production Quality Controller
    July 2019 - April 2024 (4 years and 9 months)
    • • Supervision of B2C Front Office, Back Office, VIP, and Preferences for the Air Caraïbes project.
    • • Facilitation of calibration sessions with the client and management teams.
    • • Management of alerts and customer feedback, monitoring calls and correcting process errors.
    • • Coaching and support for the platform to improve performance and customer satisfaction.
  • Webhelp
    Customer Advisor
    January 2019 - June 2019 (5 months)
    • • Handling reservations and customer requests (fares, promotions, services).
    • • Management of flight irregularities: proactive information and proposal of alternatives.
    • • Processing complaints and relaying customer dissatisfaction.
Check out Toavina's experience

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Education

  • Positive Relations and Conflict Management
    CCF HARMONY
    2025
    Relation positive et gestion de conflits
  • Bachelor's Degree in Telecommunications, Computer Science, and Electronics
    HECMMA
    2016
    Licence en Télécommunication, Informatique et Électronique
Check out Toavina's education

Skill set

Teamwork
Multichannel Customer Relations
Priority Management
After-Sales Service Processing

Categories