Freelancer profile translated to English.

Description

Senior application manager and technical-functional consultant with over 10 years of experience in managing RUN and TMA for critical applications.

Expertise in ITIL v4 governance, service continuity (99.8% SLA), major incident management, and information system security. Specializing in e-commerce (Magento, Prestashop) and DevOps (Docker, Kubernetes, CI/CD Jenkins/GitLab).

Experienced in structuring and leading multidisciplinary teams, supporting application evolution (dematerialization, user portals, ERP integrations), and fostering collaboration between business units, IT departments, and service providers.

Languages

French
Fluent
English
Fluent
Arabic
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km), Orléans (up to 50km)

FRAIKIN GROUP
Application Management Manager
LOGISTICS AND SUPPLY CHAIN
August 2022 - Today (3 years and 10 months)
Paris, France
Supervision of 30+ critical applications (transport/logistics); multi-vendor TMA governance.
• Availability >= 99.8%; MTTR < 4h; reduction of incidents by approximately 40% through audits and automation (RUN myProcessus).
• Dashboards (SLA/KPI); leading business and production committees; CAB and change management.
• Delivery industrialization (CI/CD); operational documentation; continuous improvement (RCA/CAPA).
PHP Angular Android Workflow Artificial Intelligence
SOLLAN
Consultant / Team Leader
DIGITAL AND IT
August 2018 - February 2022 (3 years and 6 months)
Paris, France
Managed three teams (Web, Mobile, Applications) for EDF, Kaporal; coordinated TMA and IT roadmap.
• Reduction of security incidents by approximately 40%; improvement of front/back performance by about 30%.
• CI/CD GitLab, Grafana monitoring; user workshops and training; budget management and ROI.
• Multi-project prioritization; improvement of quality of service (QoS/QoE).
Symfony DevOps Ansible Amazon Web Services Microsoft Azure
Le Backyard
Lead DevOps Engineer
DIGITAL AND IT
January 2015 - July 2018 (3 years and 6 months)
Paris, France
CI/CD pipelines (Jenkins, GitLab) for Magento/Prestashop; automated zero-downtime deployments.
• E-commerce platform optimization (cache, indexing, images, queries): +20 to +25% performance; +15% customer satisfaction.

Led a team of developers.
ELK Wordpress Prestashop Git Team Management