Freelancer profile translated to English.
Back to original languageAbout Tiphaine
Too many customer messages to handle? Claims taking up your time?
I help you manage your customer service effectively, by processing requests, disputes, and refunds professionally and quickly.
Thanks to my experience in claims management, I know how to respond to customers with calm, clarity, and efficiency, even in delicate situations.
French
Native or bilingual
Remote only
Primarily works remotely
Experience
- Société commerceQuality and Customer Claims ManagerJanuary 2021 - Today (5 years and 5 months)1 Management of customer and consumer claims (emails, disputes, non-conformities).2 Analysis of requests and implementation of appropriate solutions.3 Follow-up of refunds and improvement of customer satisfaction.4 Coordination with internal teams for rapid resolution.
- Entreprise agroalimentaireQuality Assistant & Claims ManagementJanuary 2020 - April 2021 (1 year and 3 months)1 Management of claims from customers, suppliers, and carriers.2 Follow-up of disputes and problem resolution.3 Communication with customers and continuous improvement.
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Education
- Professional Bachelor's Degree in Food Quality and Safety, BTS in Environmental Services TradesLicence professionnelle Qualité et Sécurité Sanitaire des Aliments BTS Métiers des Services de l'environnement