Willy Audrick

E-commerce site creation: I used the Shopify and Wordpress platforms to design and develop professional and attractive e-commerce sites. I collaborated closely with clients to understand their needs and objectives, ensuring that the sites were user-friendly, functional, and aligned with their brand identity. Google Shopping Advertising: I set up Google Shopping advertising campaigns to increase product visibility and boost sales. I conducted keyword research, created compelling ads, and optimized campaigns to achieve the best results. Product sheet writing: I wrote attractive and informative product descriptions for e-commerce sites, highlighting the features, benefits, and unique selling points of each product. I used persuasive writing techniques to generate customer interest and drive conversions. Customer service: I provided excellent customer service by answering customer questions and concerns, offering technical support, and resolving issues quickly and efficiently. I maintained strong customer relationships, fostering loyalty and satisfaction. Video editing: I used my video editing skills to create engaging visual content, such as promotional videos, tutorials, and product presentations. I used video editing software to edit footage, add special effects, and create professional videos. Photo retouching on Photoshop: I used Adobe Photoshop to retouch and enhance product images, adjusting colors, removing imperfections, and optimizing visual quality. I ensured that the images were attractive and met company standards.

As a Specialist in Order Management, Price Negotiation, and Customer Satisfaction at Vandome LTD, I played a key role in optimizing order processes, negotiating prices, and ensuring customer satisfaction. My responsibilities: Order control: I meticulously checked orders to ensure their accuracy and compliance with customer and company requirements. Order processing: I actively supervised the order processing workflow, ensuring orders were shipped within the required timeframe (24/48h) to guarantee prompt delivery to customers. Price negotiation: I engaged in negotiations with suppliers to obtain the best possible prices, thereby contributing to the optimization of the company's profit margins. Google Shopping Product Feed Management: I reviewed and controlled product feeds intended for Google Shopping advertising campaigns, ensuring they were complete, attractive, and compliant with marketing requirements. Cash flow monitoring for shipments: I carefully managed the cash flow allocated for shipments, ensuring funds were properly allocated to meet the shipping needs of orders. Marketing research: I conducted market research to identify market trends, popular products, and growth opportunities, enabling the company to adapt its sales strategy and remain competitive. Competitive intelligence: I continuously monitored competitors to understand their product offerings, identify successful products, and provide recommendations accordingly. In addition to these responsibilities, I also completed ad-hoc tasks aimed at improving purchasing processes, strengthening cash flow, and maximizing company visibility.

Order control: Ensure rigorous verification of orders to guarantee their accuracy, compliance, and consistency with customer and company requirements. Order processing: Proactively manage the order processing workflow, including receiving, reviewing, preparing, and shipping, to ensure prompt and accurate delivery of products to customers. Price negotiation: Engage in discussions with suppliers, such as AliExpress and agents, to obtain competitive prices and optimize the company's profit margins. Product sourcing: Collaborate with various suppliers to identify and source high-quality products while actively seeking the best opportunities to obtain favorable prices and improve profitability. Order issue management: In case of lost orders or damaged products, initiate investigations with suppliers or engage in disputes to obtain refunds and resolve issues efficiently and in favor of the company's interests. Collaboration with the After-Sales Service (ASS) agent: Work closely with the ASS agent to ensure customer satisfaction in case of order-related issues, providing appropriate support and ensuring refunds or exchanges are handled satisfactorily. Product sheet writing for Google Ads: Create attractive and relevant product descriptions for Google Ads advertising campaigns, highlighting product features and benefits to generate interest from potential customers. Price negotiation to optimize company profits: Use my negotiation skills to obtain favorable prices from suppliers, thereby optimizing profit margins and overall company profitability.