Tinhinane Allaoua

Supervising teams and managing schedules to optimize operational efficiency. Monitoring performance (revenue, productivity, customer satisfaction) and preparing reports for management. Managing cash registers, controlling financial flows, and participating in pricing decisions for offers. Coaching and training new employees on procedures and quality standards. Optimizing customer experience, handling complaints, and implementing corrective actions.

Managing and preparing marketing campaigns, including developing pricing for new offers and promotions. Creating engaging content to enhance the visibility and impact of advertising campaigns. Organizing and managing contests, with analysis of results to optimize future campaigns. Operational management of customer feedback, website supervision, and implementation of customer loyalty initiatives.

Skills developed: Marketing strategy, project management, commercial data analysis, teamwork.

Managing a customer portfolio, including long-term follow-up and loyalty. Analyzing customer financial needs to propose suitable solutions. Supporting commercial contract negotiations and optimizing offers to meet market expectations. Contributing to sales strategy by identifying new development opportunities. Coordinating prospecting actions, in collaboration with sales teams, to expand the customer base.