Tim Ossenbrink

As Quality Manager for a high-value product group (unit price >€20k), I am responsible for implementing internal improvement processes based on customer feedback and monitoring.

Due to continuous annual revenue growth of approximately 15% and a high degree of in-house manufacturing depth, it is essential to constantly align and optimize modern processes, machinery, and the continuous further training of employees.

Professional field - European aircraft manufacturer

Development and Implementation of Quality Management Systems

- Design and implementation of comprehensive quality management systems

- Internal Quality Audits and Quality Assurance Plans (QAP)

- Root Cause Analysis and Corrective Action Plans, 5Y, individual Quality Dashboards

- Development of robust Quality Assurance Plans to guide and monitor quality processes

- Continuous Improvement through Value Stream Mapping (VSM) and KAIZEN

- Training and Development Programs, Skillmatrix

Implementation of Customer Regulations and Process Optimization

- Translating and integration of customer regulations into operational processes

- Process optimization initiatives to enhance efficiency and meet customer expectations - Automation

Monitoring and Tracking KPIs

- Implementation of Data-driven approach to monitor and analyze KPI trends

Customer Relations and Continuous Improvement Feedback

- Direct engagement with customer to gather feedback on quality and process improvements

Quality Management for Offshoring Activities:

- Quality management strategy tailored to offshoring activities developed and implemented

As the second employee, I was instrumental in building a high-performing team of 8 employees together with the founder within one year.

My responsibilities included the modularization of the pilot plant, the setup of a modern production and assembly facility (including CNC milling machine, laser cutter, injection molding, and assembly stations), and the integration of customer requirements into the design.