Freelancer profile translated to English.

Description

What sets me apart:

- Many years of leadership experience in quality management in development and service in an international environment

- Strategic and analytical strengths in developing solutions

- Good instinct for innovations in collaboration between industry, research institutions, and government funding agencies

- Successful leadership of international teams

- Results-oriented and a "doer" mentality

- Calmness, creativity, and empathy, even in crisis situations

Industry field of expertise

Languages

German
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Holzkirchen (up to 50km)

Qualitätsmangement Beratung
Consultant
CONSULTING AND AUDITS
November 2022 - Today (3 years and 9 months)
Holzkirchen, Germany
Quality management support for small and medium-sized enterprises
Support with ISO 9001 audits
Development and derivation of KPIs
Sound problem and root cause analysis with subsequent solutions
Experience in voluntary VHS activity for IT/smartphone support for seniors
Active membership in the Association of German Managers
Quality Management ISO 9001 5Why Ishikawa KPI
Nokia
Head of Quality, Global Services Business Unit
TELECOMMUNICATIONS
February 2016 - October 2021 (5 years and 8 months)
München, Germany
Worldwide responsibility for quality management
Leadership of an international team
Development of a service quality strategy and implementation in >30 projects
Design and introduction of an annual customer survey with more than 120 customers
Reduction of errors in the service process, e.g., in the installation of hardware and software, in the processing of customer tickets, in the repair of hardware, in the planning and optimization of networks, in project management, and in the management of subcontractors.
ISO 9001 and TL9K audits and certifications in more than 30 locations
Savings in the three-digit million range through Lean Six Sigma methods
ISO 9001 Ishikawa Failure Analysis Problem Solving Team Leadership
Nokia
Head of Quality, Portfolio and Strategy
TELECOMMUNICATIONS
April 2012 - January 2016 (3 years and 9 months)
München, Germany
Introduction of quality assurance measures in platform and tool development, partner management, customer support, and portfolio management
Leadership of an international team
Development and introduction of key figures in early process phases
Establishment of a cause/effect analysis process following network failures
ISO 9001 and TL9K audits and certifications
Definition and introduction of the Nokia quality strategy
Management and implementation of quality programs
Introduction of uniform key figures for quality management in the Service business unit
Strategy Program Management KPIs