Freelancer profile translated to English.

Description

I'm Tiffany, an e-commerce customer service specialist.

After several years managing customer service for dozens of e-commerce brands (cosmetics, fashion, wellness, dropshipping), I noticed the limitations of the offshore model: robotic responses, lack of empathy, loss of brand image control.

I launched Care of You with my associate Selim (tech expert) to offer a premium alternative: human, responsive customer service that truly embodies your brand.

✅ What I do for you

- I manage your customer tickets (emails, chat, WhatsApp, disputes)

- I respond in YOUR brand tone (no robotic templates)

- I handle Stripe/PayPal disputes and returns

- You track everything in real-time on your dashboard

🎯 My approach

I'm not just a VA. I immerse myself in your universe, your values, your tone. Your customers won't see the difference between me and you.

With Care of You, we've built a custom tech infrastructure (real-time dashboard, dispute alerts, automatic tracking, GDPR-friendly France hosting) to ensure nothing slips through the cracks.

💼 Specializations

- Shopify, WooCommerce, PrestaShop

- 150 to 600 tickets/month

- Dispute management (Stripe, PayPal, bank)

- Returns & refunds

💰 Pricing

Monthly package: €400-€1000 depending on volume

- Start (150 tickets): €400/month

- Growth (350 tickets): €700/month

- Premium (600 tickets): €1000/month

📧

🌐 careofyou.io

Industry field of expertise

Languages

French
Native or bilingual
English
Basic

Workplace preferences

Remote only

Primarily works remotely

Care of You
Founder & Head of Customer Service
E-COMMERCE
January 2026 - Today (5 months)
Paris, France
Premium outsourced customer service for e-commerce brands.

- Complete after-sales service management
- 150-600 tickets/month per client
- Average response time < 12h
- Average CSAT: 4.8/5
- Stripe/PayPal dispute specialization (85% resolution rate)

Technical Stack:
- Chatwoot (multichannel ticketing)
- n8n (automated workflows)
- France Hosting (RGPD-compliant)
- Custom real-time client dashboard
E-commerce After-Sales Service and Dispute Management WooCommerce Customer Relations and Loyalty Administrative Assistance & Order Tracking Artificial Intelligence
Marques e-commerce
E-commerce Customer Service Manager
E-COMMERCE
January 2024 - January 2026 (2 years)
Paris 17, France
Managed customer service for several high-growth e-commerce brands.

- Managed 300-800 tickets/week
- Multichannel: emails, chat, phone, social media
- Processed payment disputes and returns
- Implemented after-sales service processes (templates, SOPs, reporting)

Results:
- Reduced response time: 48h → 12h
- Increased CSAT: 3.2/5 → 4.6/5
- Decreased dispute rate: 8% → 3%
E-commerce After-Sales Service and Dispute Management Shopify Partner Customer Relations and Loyalty Multichannel Customer Support Shopify Store
Boutique en ligne Elixir de Lumière
Online Store Manager
January 2020 - January 2024 (4 years)
Complete management of customer orders (handling, tracking, shipping) Organization and inventory management (anticipating needs, restocking) Customer relations (advice, handling requests, after-sales service) Online cash register management and basic administrative follow-up (invoicing, deliveries)
WooCommerce