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Tidiane CisseTC

Tidiane Cisse

IT Project Manager

€527/day
Créteil, FR
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Tidiane

  • English

    Conversational

  • French

    Fluent

Can work on-site
Créteil (up to 50km)

Experience

  • e. SNCF
    IT Project Manager – Contact Center & Digital Services
    July 2025 - Today (11 months)
    Areas: Call Center, Digital content and Customer Relationship Management
    • ▪ End-to-end IT project management for Contact Center and Business Telephony solutions.
    • ▪ Cross-functional coordination between business units, IT, support teams, and partners.
    • ▪ Management of strategic integrators including Orange Business Services.
    • ▪ Securing production deployments and managing critical incidents.
    • ▪ Contribution to the platform evolution strategy.
    • ▪ Incident and evolution tracking via Jira.
  • Sonatel
    Product and Service Manager
    December 2023 - July 2025 (1 year and 7 months)
    • ▪ Carry the customer's vision and be responsible for defining the product that will bring maximum business value to users within the given time and budget.
    • ▪ Also be responsible for the continuous improvement of the product throughout its lifecycle.
    • ▪ Manage stakeholder expectations, providing clarity and transparency in priorities and commitments.
    • ▪ Prioritize the backlog, define acceptance criteria, and plan and manage product and feature releases.
  • SONATEL
    DSC /DIS/ISCC
    January 2013 - January 2023 (10 years)
    • ▪ Responsible for managing the entire project lifecycle, from conception to implementation, ensuring successful delivery, on time and according to specified requirements.
    • ▪ Ensure the implementation of a governance framework and its adoption by stakeholders.
    • ▪ Design, execute, and monitor the IT master plan for Public and Professional Customer Service tools and technologies in Contact Centers and ensure their correct integration with SONATEL's client IT systems.

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Education

  • Kiamo - Principles and Fundamentals
    2024
    Kiamo- Principe et Fondamentaux
  • Project Management Professional (PMP)
    2024
    Project Management Professional (PMP)

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