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Tiana Nadia RajaonarisonTN

Tiana Nadia Rajaonarison

Supermalter

Virtual Assistant - Customer Service - Writing

€125/day
67 projects
Tananarive, MG
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Tiana Nadia

Francophone virtual assistant for over 5 years, I support entrepreneurs in their administrative tasks, customer service, web writing and project management.

My expertise extends to the real estate, services and e-commerce sectors, thus guaranteeing an in-depth understanding of your needs and mastery of the tools for effective daily support.

What I offer you:

Complete technical skills: Mastery of Ms Office and numerous management applications (Asana, Notion, Trello, and Zoho Project), interpersonal communication (Slack, WhatsApp), communication with customers (Gorgias, Reamaze, Zen desk, Intercom), order management (Shopify) and collaborative filing (Dropbox, OneDrive, Google Drive).

Diversified services: email management, invoice tracking, file organization, basic accounting, creation of dashboards and KPIs, budget development, data analysis, calendar management and travel organization, Content writing (web, blogs, reports, emails), web research, social media management, customer service.

Quality commitment: Rigor, responsiveness and respect for deadlines are my priorities to ensure the success of each mission.

My objective is simple: to offer you fluid, adaptable support that is always focused on your priorities. Let's work together to guarantee the success of your projects!

Don't hesitate to contact me to discuss your needs. 😊
  • English

    Fluent

  • French

    Native or bilingual

Remote only
Primarily works remotely

Experience

  • https://inhaircare.co/
    Malt logoOn Malt
    Customer hapiness
    HEALTH AND WELLNESS
    March 2021 - Today (5 years and 4 months)
    Antananarivo, Madagascar
    Respond to emails received from customers
    Manage complaints
    Maintain a better level of customer satisfaction
    Customer care Customer service Customer service Customer Service Customer Experience
  • Ma Coiffeuse Afro
    Customer Happiness
    HEALTH AND WELLNESS
    January 2021 - Today (5 years and 6 months)
    Paris, France
    Responding to customer service emails
    Customer service Customer Service Réseaux sociaux Customer care Shopify
  • Groupe Leblanc Syndic
    Virtual Assistant / Project Manager
    CONSULTING AND AUDITS
    November 2017 - Today (8 years and 9 months)
    Québec, Canada
    Creation of tools, dashboards and reporting on excel - data analysis and KPI production - design documents - word processing - writing articles - web research - planning posts on social networks
    Data analysis Web writing Social networks Data Microsoft Office

Reviews

4.7

Out of 6 ratings

I

In

https://inhaircare.co/

Reviewed on 1/30/2023

I

In

https://inhaircare.co/

Reviewed on 11/25/2022

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Education

  • Diploma of Higher Technician in Finance and Accounting
    INSTITUT SUPÉRIEUR DE TECHNOLOGIE - Antananarivo, Madagascar
    1999
  • Bachelor's degree in Business Administration, Marketing and Commerce
    INSTITUT DE MANAGEMENT DES ARTS ET METIERS - Antananarivo, Madagascar
    2000

Certifications

  • The fundamentals of customer service
    Project management Institute (Linkedin learning)
    2023
    After-sales service

Skill set

Categories