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Tiana HaingoTH

Tiana Haingo

Versatile Virtual Assistant

On-demand
Tremblay-en-France, FR
0-2 years
Data Entry
Accounting Management
Email Management
Microsoft Excel
Invoicing

Average response time: 1 hour

Freelancer profile translated to English.
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About Tiana

Young graduate in International Management and Commerce, I am passionate about customer relations, organization, and digital communication. Rigorous, autonomous, and proactive, I enjoy working on projects that require structure, responsiveness, and excellent writing quality.

My skills include:
- Multichannel customer support (chat, email, phone)
- Administrative and commercial management (quotes, invoices, customer follow-up)
- Creation and updating of digital content (social media, documents, reporting)
- Proficiency in office and CRM tools (Zendesk, Freshdesk, HubSpot, Notion)
- Languages: fluent French, intermediate English, native Malagasy
E-commerce
Telecommunications
Air Transportation and Tourism
Hotel industry
Insurance

  • Malagasy

    Native or bilingual

  • French

    Fluent

  • English

    Conversational

Remote only
Primarily works remotely

Experience

  • SRT Orange,
    Customer Support / Sales Assistant
    RETAIL (SMALL BUSINESS)
    March 2023 - March 2024 (1 year)
    Antsiranana, Madagascar
    • Management of incoming and outgoing calls and personalized customer support.
    • Analysis of needs and proposal of adapted solutions.
    • Rigorous follow-up of customer files and implementation of commercial policy.
    • Prospecting and development of the client portfolio.
    • Collaboration with sales and marketing teams.
    • Redaction of activity reports and transmission of analyses.
    Writing and Analysis Organization and Planning Management Commercial Prospecting and Development Administrative and Commercial Management Quote and Invoice Entry
  • SRT Orange,
    Accounting Assistant
    TELECOMMUNICATIONS
    June 2024 - October 2024 (4 months)
    Antsiranana, Madagascar
    • Cash flow management.
    • Management of customer accounts, reminders, and loyalty.
    • Elaboration of accounting journals and updating of files.
    • Phone prospecting and updating of databases.
    Quote and Invoice Entry Invoicing Microsoft Excel Accounting Software Rigor and attention to detail

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Education

  • Bachelor's degree +3
    University of Antsiranana
    2025
    BACC +3 en
  • Management
    Management

Certifications

  • Community Manager
    Pôle Format
    2025

Skill set

Administrative and Organizational Management
Customer Support
Digital Tools
Community Management
Digital Communication
Content Creation

Categories