Freelancer profile translated to English.

Description

Infrastructure and automation engineer with 6 years of experience in an MSP environment, I work on multi-client infrastructures ranging from SMEs to large enterprises.

What I do:

• Windows/Linux systems administration, Virtualization, Storage, Backup

• Development of automation workflows (n8n, REST API, Docker)

• Design of AI pipelines: RAG, ITSM assistants, LLM integrations

Concrete results:

I have designed and deployed solutions that have saved several half-days of work per week on repetitive tasks.

What I bring to my clients:

I support SMEs and mid-sized companies that want to gain operational efficiency through IT automation, without hiring a full-time senior profile.

Languages

French
Native or bilingual
Portuguese
Native or bilingual
English
Fluent
Spanish
Basic

Workplace preferences

Can work on-site

Strasbourg (up to 50km)

Athéo Ingénierie
Senior Systems & Networks Technician
DIGITAL AND IT
May 2020 - October 2022 (2 years and 5 months)
Strasbourg, France
Maintenance in operational condition of multi-client and multi-technology infrastructures for a portfolio ranging from SMEs to large accounts: Windows/Linux systems administration, Virtualization, Storage, Backup, Firewalling / Switching. Independent interventions in complex MSP environments.
System Administration Virtualization SAN Storage Backup Network Administration
Athéo Ingénierie
Account Operational Manager
DIGITAL AND IT
October 2022 - Today (3 years and 10 months)
Strasbourg, France
Operational management of a portfolio of managed services accounts: service quality monitoring, escalation management, client relationship management, and continuous improvement steering. Implementation of monitoring indicators, coordination of technical teams, and active contribution to the maturity of client environments. Development of internal tools, workflow automation, and integration of AI components to optimize service processes.
Account Management Continuous Improvement AI Automation ITIL Service Quality

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Tiago Da Silva

Infrastructure Engineer | Automation & AI

About Tiago

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