Freelancer profile translated to English.
Back to original languageAbout Thomas
Technical Account Manager with 3 years of experience, technical and customer relationship referent for strategic accounts (3M$ ARR). I have led and coordinated cross-functional teams (product, engineering, marketing, sales, customer success) to ensure the success of launches and customer satisfaction.
I excel in defining and implementing best practices for post-launch monitoring, identifying and proactively managing risks, as well as clearly communicating issues, statuses, and dependencies to all levels of the organization.
A versatile profile, comfortable with both technical and relational aspects, with a strong focus on results and customer satisfaction.
French
Native or bilingual
English
Fluent
German
Conversational
Remote only
Primarily works remotely
Experience
- ReputationTechnical Account ManagerJuly 2023 - Today (2 years and 11 months)Paris, France• Technical support, referent and customer relationship for Automobile customer, 3 million $ ARR• Lead and coordinate cross-functional teams (product, engineering, marketing, sales, customer success)• Define and implement best practices for post-launch monitoring• Identify, assess, and mitigate potential risks and issues that could impact launch timelines or success• Effectively communicate program status, issues, risks and dependencies with all the stakeholders at various levels in the organization
- Integral Ad ScienceTechnical Account ManagerJuly 2022 - July 2023 (1 year)Paris, France• Technical support & account management for Teads, Equativ, Dailymotion, Amazon, Linkedin, Spotify• Troubleshooting VAST, VPAID, OMSDK (Video AD technologies)
- DataDomeData AnalystMay 2020 - July 2022 (2 years and 2 months)Paris, France• Web traffic analysis HTTP hits + JS fingerprinting• Creation of scripts to automatize manual tasks• Enhance detection layers (1 and 2) by creating rules• Add alerts on Grafana to reduce false positive, improve detection
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Education
- EngineerEFREI2019Ingenieur Informatique à l'EFREI Paris
Certifications
- AWS Certified Solutions Architect – AssociateAWS2025