Freelancer profile translated to English.
Back to original languageAbout Thomas
🧩 Product Owner - Project Manager
Product Manager / Project Manager with7 years of experiencehelping companies design, build, and optimize theirdigital solutions (AI, web & mobile)🚀
I transform complex needs into simple, scalable, and relevant products by combining business understanding, technical knowledge, and close collaboration with teams (development, design, data).
Curious, structured, and proactive, I thrive in dynamic environments where I can shape high-impact user experiences — particularly inagileandinternationalcontexts 🌎
Product Management | Project Management | Agile Methodologies | Priority Management | Chatbots | AI | Web | Mobile
French
Native or bilingual
English
Fluent
Spanish
Conversational
Can work on-site
Bordeaux (up to 20km), Paris (up to 20km), Nantes (up to 20km), PĂ©rigueux (up to 50km), Limoges (up to 50km)
Experience
- Centre d’échograhie Ile GlorietteProduct Owner - WebsiteHEALTH AND WELLNESSJune 2025 - December 2025 (6 months)Nantes, France•Visual Identity(logo, welcome signs, website),•Website Creation(WordPress & Elementor),• **Domain Name & Hosting**,• **Back Office Configurations**,• **Evolutions**,• Mobile **Optimizations**,• SEO analysis and optimizations,• Photo gallery: retouching, anonymization, resizing,• **Maintenance**.
- Rexel DéveloppementProject Manager @Devoteam (Senior Consultant) - Chatbots, AI, Voice of CustomerENERGY AND UTILITIESNovember 2022 - February 2025 (2 years and 3 months)Paris, FranceGroup CX Team – VoC Program.Scope: 10 countries and 17 brands worldwide.2 main topics:1/ Webshop AI Chatbot(tools: LivePerson x RexelGPT)2/ Customer Feedback(tool: Goodays)Webshop AI Chatbot & Messaging:•RUN on the current livechat system:evolutions, account and campaign management, incidents…•2024 PROJECT: transition to Messaging, automation, and integration with an internal AI like “ChatGPT”.• Market research & tender for different editors, selection process up to group validation,• BUILD via pilot with the editor and two lead countries: France & Austria,• Deployment in all countries: Switzerland, Canada, Sweden, Germany, Australia…• Involvement from planning to hypercare for each deployment:• Design & BUILD with the countries (automation/bots/integrations),• Various Back Office configurations,• Project animation: project meetings, weeklies, monthlies, workshops…• Training (preparation & animation – 'Train the Trainer' sessions) and user guides,• Strategic support for implementation in countries,• Documentation,• Analytics: needs definition, custom dashboard creation, deployment with each country’s go-live.• Continuous maintenance & optimization of the system with the countries,• Close collaboration with the Data Science team on all AI aspects with 'RexelGPT', analysis of chats/feedback/satisfaction to propose improvements.Customer Feedback:•Group strategy:define proposed satisfaction surveys and associated strategy, manage the country network through dedicated and joint meetings, relationship with the editor.•Country Animation & Support:guidance for defining and implementing surveys, evolutions, maintenance, redesign, monitoring of activity and satisfaction (CSAT, NPS).
- Disney Land ParisProject Manager @Devoteam (Senior Consultant) - Central Reservation SystemTRAVEL AND TOURISMJanuary 2022 - November 2022 (10 months)Paris, FranceWithin thecentral reservation systemteam at **Disneyland Paris**:• Definebusiness needsconcerning our system, in mini-projects or integrated into larger projects,• Be responsible for the impacts on this system in larger **cross-functional projects**,• Definespecificationsfor project implementation.
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Education
- MBA MCI – Digital Marketing & E-BusinessInstitut Léonard De Vinci2018Le MBA MCI Responsable Marketing Digital et E-Business est une formation inscrite au RNCP (Répertoire National des Certifications Professionnelles) et reconnue pour la qualité de son enseignement. Participation à plusieurs projets de conseils, recommandations et accompagnement d'entreprises : • Startup Challenge (organisé par l'incubateur SNCF Développement) avec Tiller; • Missions de conseils en Stratégie Digitale : Intersport (Omnicanal, parcours mobile, Facebook), VINCI (Digitalisation des réponses aux appels d'offre), OUI Sncf (Adaptation du site internet suite à la loi RGPD), Kazachok (Keynote Des Marques); • AMAZON Campus Challenge avec OCNI Factory; • Membre de l'équipe officielle de twittos pour la première édition des Diversidays.
- Master 2 - MarketingESSCA2016L'ESSCA (Ecole Supérieure des Sciences Commerciales d'Angers) est une école de commerce Post-Bac en 5 ans délivrant un Master 2. Cette dernière est accréditée : • Grade Master : il atteste un haut niveau de compétences professionnelles et la qualité du diplôme au niveau national, • EPAS : il certifie avec un très haut niveau d’exigence la qualité internationale d’un programme, • AACSB : ce label américain, reconnu dans le monde entier, est délivré aux meilleures universités et écoles de commerce. L'école est aussi membre (entre autre) de la Conférence des Grandes Ecoles. Activité associative : Membre du Bureau Des Sports 2013 (HooraGang) - Commission Events