Freelancer profile translated to English.
Back to original languageAbout Thomas
I help small and medium-sized businesses automate their daily tasks with AI: chatbots, AI agents, and voice assistants. The goal is to reduce interruptions, provide instant 24/7 responses, and generate more appointments and qualified leads.
Specifically, I design and deploy AI workflows that:
Answer frequently asked questions (intelligent FAQ),
Qualify requests (budget, need, urgency),
Book appointments and send confirmations/reminders,
Follow up automatically (email/SMS as appropriate),
Integrate with your tools (website, forms, CRM, calendar).
Website: lemoulindelia.fr
French
Native or bilingual
English
Conversational
Can work on-site
Haguenau (up to 50km)
Experience
- Le Moulin de l'IAIT Consultant - Prompt Engineering for Generative AIDIGITAL AND ITAugust 2025 - Today (1 year)Haguenau, FranceFounder of LE MOULIN DE L’IA, I help small and medium-sized businesses implement AI-based automations: chatbots, AI agents, and voice assistants.My goal is simple: reduce repetitive tasks, improve customer experience (24/7 presence, consistent answers), and structure workflows that advance requests frictionlessly (qualification, appointments, follow-ups, support).I work with a pragmatic approach: we start with your real-life situations (calls, recurring requests, leads to follow up, emails to sort), then we build a reliable, measurable, and easy-to-manage solution.What I can implement:FAQ / customer support chatbot (website, Messenger, WhatsApp as needed)Appointment booking assistant + request qualificationAI agents to automate actions (CRM, emails, tickets, reporting)Voice assistant (voicebot): reception, filtering, information gathering, reportingMulti-channel follow-ups and scenarios (email/SMS) with business logicKnowledge base + continuous improvement (response optimization, KPIs)
- ATHEONetwork EngineerJanuary 2024 - July 2025 (1 year and 6 months)Hautepierre, Strasbourg, FranceDesign, deployment, and maintenance of network infrastructures (LAN/WAN/Wi-Fi)Configuration and administration of network equipment (switching/routing) and services (VLAN, DHCP, DNS, VPN)Implementation and hardening of network security: firewalls, segmentation, access rules, incident monitoringSupervision and monitoring (performance, availability, alerting), log analysis, and anomaly diagnosisLevel 2/3 incident management: troubleshooting, resolution, RCA, and corrective/preventive actionsTechnical documentation writing (diagrams, procedures, MOP), skills transfer, and team supportParticipation in evolution projects: migration, optimization, standardization, and continuous improvement
- SIGMALevel 2 System TechnicianSeptember 2022 - September 2023 (1 year)Lingolsheim, FranceSupervision of client system infrastructures via Nagios. Management of criticality and resolution of supervision alerts.
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Education
- Systems and Networks Engineering ManagerCESI Lingolsheim2019BAC +4
- Higher Technician Certificate in IT Services for Organizations, Infrastructure Solutions, Systems optionIESA2017Brevet de Technicien Supérieur en Services Informatiques aux Organisations, option Solutions d'Infrastructure, Systèmes