TTFreelancer profile translated to English.
Back to original languageAbout Thomas
Senior Consultant in Knowledge Management (Certified Knowledge Manager CKM/KMI) and Change Management (Master Change Management), I have been supporting organizations for over 10 years in structuring their knowledge management, optimizing their collaborative platforms, and animating expert communities.
Tool Expertise:
Confluence (advanced admin, structuring, permissions, governance)
Refined (UX/UI optimization of Confluence, creation of internal and external sites)
Jira, Notion, SharePoint, Salesforce Knowledge, Zendesk, Inbenta (AI chatbot)...
Typical Missions:
KM Audit, knowledge structuring strategy
Redesign or creation of internal and client knowledge bases
Confluence / Refined Administration (permissions, templates, plugins, ergonomics...)
Animation of editorial teams, training, change management support
Implementation of capitalization and obsolescence management processes
Added Value:
Strategic and human approach: articulation between tools, culture, and communities
Excellent ability to simplify and explain complex information (written, visual, oral)
Strong sense of UX and documentary clarity
Bilingual FR/EN (C1 BULATS), comfortable in an international environment
French
Native or bilingual
English
Fluent
Can work on-site
Paris (up to 50km)
Experience
- JumpHead of Knowledge ManagementAugust 2023 - Today (2 years and 10 months)Paris, FranceAudit and definition of a KM strategy: needs assessment, tools and methods, models, benchmarks; user flow and dedicated sites; capitalization, transfer and change management; KM/Learning process definition and implementationAdministration and management of 3 platforms :- Internal knowledge base (Confluence) : space structure and global instances, obsolescence management, KPIs- Customer knowledge base (Refined) : structuring and site creation, obsolescence management, KPIs, UI/UX evolutions- Document monitoring projects (Jira/Stagil) : team management, obsolescence management, KPIs+ Change Management : Communication, support, implementation of new tools/processes+ Community animation of writers and knowledge experts+ Monitoring of customer training (QUALIOPI) and internal training processes (expert follow-up and animation)+ Monitoring of R&D innovation (CIR)Tools : Confluence/Refined (admin), Jira, SharePoint, Teams...Department : Head of Staff CEO
- SOLOCALHead of Knowledge ManagementMay 2022 - August 2023 (1 year and 3 months)Paris, FranceManagement of 3 environments:- Internal knowledge base : obsolescence and statistical monitoring, UI/UX evolutions- Client/prospect knowledge base : obsolescence and statistical monitoring, UI/ UX evolutions- Client/prospect chatbot : AI prompt engineering in NLP; testing and continuous improvement; statistical monitoring + Animation of the community of writers and knowledge correspondents/ experts + KM training and communication Management of a team Reporting departments : Business / Process
- Cegedim SRHHead of Knowledge ManagementDecember 2018 - April 2022 (3 years and 4 months)Île-de-France, FranceDefinition, implementation and management of 3 environments / Digital Workplace (Confluence/Refined) :- Internal knowledge base : documentary, collaborative spaces and cross functional projects (Commerce, R&D, PO and RUN Operations), blogs and support spaces: training, HR, IT (Jira ticketing...); obsolescence management, statistical monitoring, UI/UX evolutions- Customer knowledge base : document and project monitoring (PO and RUN); obsolescence and statistical monitoring, UI/UX evolutions- Partner knowledge base : document and project monitoring (PO and RUN); obsolescence and statistical monitoring, UI/UX evolutions + Animation of the community of writers or knowledge correspondents + KM training and communication Reporting departments: OPEX, R&D and Internal Control
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Education
- Master of ManagementConservatoire National des Arts et Métiers2014Master, Management, Conduite du changement
- Bachelor's Degree, Social Sciences and Humanities, Education SciencesUniversité Lumière (Lyon II)2011Licence, Sciences Humaines et Sociales mention Sciences de l'Education
Certifications
- Leadership EssentialsRITx Rochester Institute of Technology2021
- The Iterative Innovation ProcessMassachusetts Institute of Technology2020