Freelancer profile translated to English.
Back to original languageAbout Thomas
What you get from me – and why it matters
IT projects rarely fail due to technology. They fail because no one builds the bridge between business and IT. Because requirements remain unclear. Because stakeholders talk past each other. Because in the end, a system is implemented that no one wanted.
That's exactly what I prevent.
Perhaps you know this: The IT implementation is underway, but the business department and the development team speak different languages. Requirements exist, but no one can shape them into a form that can actually be worked with. Or the project is stuck because no one asks the right questions – and no one demands uncomfortable answers.
Exactly in these moments, I'm the right person.
With over 25 years of IT experience, I know both sides: the world of software development and the world of the business department. I speak the language of management and the language of developers – and ensure that both understand the same thing. As a certified specialist for Salesforce (Sales Cloud, Service Cloud) and Microsoft Dynamics 365, I bring not only methodology but also real platform know-how.
What I bring
- 25+ years of IT experience – Software development and Business Analysis
- Salesforce (Sales Cloud, Service Cloud) & Microsoft Dynamics 365 – certified and project-proven
- Requirements Engineering, User Stories, Epics, Acceptance Criteria
- Process Analysis & Business Conception: Understanding the current state, designing the future state
- Stakeholder Management at all levels – from developer to board member
- Agile / Scrum, Jira, Confluence
My clients value one thing above all: that I understand what's going on after the first meeting, not the third. I bring structure, create clarity, and deliver results that are actually used.
You have a project.
You need the right person now.
Stop searching – and contact me.
German
Native or bilingual
English
Fluent
Can work on-site
Leipzig (up to 50km)
Experience
- Schmidt Business InsightsBusiness Analyst / CRM ConsultantDIGITAL AND ITMarch 2019 - Today (7 years and 4 months)Leipzig, GermanyIn my freelance role as a Business Analyst and CRM Consultant, I undertake the business analysis, conception, and support of CRM and digitalization projects for clients across various industries. The focus is on the structured collection and preparation of business requirements, their translation into implementable concepts, and active support in the implementation and optimization of CRM solutions – particularly based on Salesforce and Microsoft Dynamics 365.As an independent consultant, I support projects from initial requirements engineering through business conception to successful go-live and post-go-live support. I work closely with business departments, stakeholders, and development teams, ensuring the quality and consistency of the implementation.
TASKS
- Structured collection, analysis, and prioritization of business requirements in close coordination with business departments and stakeholders
- Translation of business requirements into Epics, User Stories, and Acceptance Criteria for agile development teams
- Business consulting for clients on CRM strategy, target states, standard processes, and system architecture (Salesforce & Microsoft Dynamics 365)
- Ensuring business consistency between business goals, process design, and technical implementation
- Performing quality assurance and business acceptance of implemented functionalities
- Creation of concept papers, decision proposals, and project documentation for various stakeholders (business teams, management, compliance)
- VW Financial ServicesBusiness AnalystBANKING AND INSURANCEMarch 2026 - July 2026 (4 months)Braunschweig, Germany
Reference available upon request.
Volkswagen Financial Services AG (VWFS), based in Braunschweig, is Europe's largest provider of automotive financial services and a wholly-owned subsidiary of Volkswagen AG.As part of a strategic preliminary investigation for the realignment of the CRM system landscape in the German service market, I was responsible as a Business Analyst for the business analysis, process documentation, and test conception of relevant CRM processes.The goal was to reach a technology decision between Salesforce and SAP and to create a coordinated CRM target state as the basis for the subsequent implementation project.TASKS
- Collection of the current and target state of CRM processes and identification of differing approaches and objectives from the various business departments
- Development of proposals for standardization and unification, including identification of redundant processes and data sources
- Analysis of the provided CRM solution alternatives (Salesforce / SAP) regarding their suitability for future requirements
- Creation of business concepts, process documentation, test case descriptions, and decision proposals in the templates provided by the client
- Business consulting for client departments on the respective application areas of the CRM system
- ilum:e informatik AGProject Manager / Business AnalystDIGITAL AND ITOctober 2023 - January 2026 (2 years and 3 months)Mainz, GermanyReference available upon request.In my role at ilum:e informatik AG, I managed several parallel CRM projects for medium-sized companies across various industries. The projects involved both Salesforce and Microsoft Dynamics solutions and included, among other things, the introduction of new functionalities, system integrations, and the optimization of existing processes.My responsibilities ranged from project planning and resource management to requirements analysis, quality assurance, and successful acceptance. The projects were executed using agile methodologies and were often of high importance for the operational efficiency of the client companies.
TASKS
- Overall responsibility for the business and organizational management of several parallel CRM projects (Salesforce & Microsoft Dynamics) for medium-sized clients
- Business consulting for clients on CRM strategy, target states, standard processes, and system architecture
- Structured collection, analysis, and prioritization of business requirements in close collaboration with business departments and stakeholders
- Translation of business requirements into implementable concepts, epics, and user stories, including acceptance criteria
- Ensuring business consistency between business goals, process design, and technical implementation
- Management of internal and external development teams and ensuring timely and high-quality implementation
- Responsibility for sprint planning, reviews, and retrospectives in the agile project context
- Business support for integrations, releases, and deployments across multiple environments
- Performing quality assurance and business acceptance of implemented functionalities
- Ensuring stable end-to-end operation of CRM solutions after go-live
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Education
- Communications electronics technician, specialization in information technologyIHK
Certifications
- Salesforce Certified Business AnalystSalesforce
- Certified IT Project ManagerIRR Germany