Freelancer profile translated to English.
Back to original languageAbout Thomas
Passionate about optimizing customer experience, transforming organizations, and managing complex projects, I have been supporting leading companies in high-stakes business contexts for over 12 years.
My career began at Danone, where I worked on sales performance and CRM deployment across a distribution network. I then moved into consulting (Sia Partners), on customer journey digitalization and strategic study missions for players in the transport and industry sectors.
I then joined the Ada group as a Senior Marketing Project Manager to contribute to the launch of a high-profile self-service vehicle rental service (offering, pricing, communication, customer service).
More recently, within EY Financial Services and then as an independent consultant, I strengthened my expertise in banking, insurance, and payments, working on PMO, organizational structuring (Target Operating Model), and operational framework/optimization (product portfolios, KPIs, governance) missions.
Most recently, I supported the BPCE group as a PMO within the Client AI/Data Transformation Directorate, Advisor & CRC, on generative AI projects and Data/AI use cases for commercial targeting: setting up management systems, facilitating platform rituals, monitoring KPIs/budgets, and contributing to the 2025-2026 strategic roadmap.
Today, I work with my clients on Data & AI transformation PMO, structuring and governance, organization, and customer experience optimization missions, with a pragmatic and results-oriented approach.
French
Native or bilingual
English
Fluent
Can work on-site
Paris (up to 10km), Paris (up to 10km)
Experience
- BPCE - Digital & payments - Direction IA/DataPMO Data & AIBANKING AND INSURANCEMay 2025 - Today (1 year and 1 month)Paris, FranceCONTEXTIn a context of accelerating Data & AI usage in banking, BPCE has structured its AI initiatives for the benefit of customers, advisors, and customer relations centers (CRC).Within the Client Data/AI Transformation, Advisor & CRC department, the challenge is to contribute to commercial development and improved customer experience, while industrializing AI use cases at the Group level, in coordination with establishments, business/marketing/digital teams, and the Data/AI IS platforms.The mission is part of a strategic planning phase with the definition and formalization of the 2025-2026 roadmap.MISSION- Transverse management of a portfolio of generative AI projects (Client AI / Advisor AI) and Dev Co AI focused on commercial performance (customer acquisition).- Organization and facilitation of platform management rituals (PO meetings): preparation, facilitation, consolidation of inputs, and action tracking.- Development and updating of consolidated management materials: timelines, project progress, pilot establishment mapping, industrialization trajectories.- Coordination of business, digital marketing, establishment, and Data/AI technical stakeholders to align priorities, platform capacity, and milestones.- Monitoring of KPIs and budget consumption, identification of alerts, and securing commitments (Microsoft PowerBI, Adobe Campaign).- Contribution to the definition and formalization of the 2025-2026 strategic roadmap (structuring, prioritization, summaries).
- CCRPMO Legal Project (EY Financial Services Mission)BANKING AND INSURANCEJuly 2023 - August 2023 (1 month)Paris, FranceCONTEXTThe public reinsurer CCR (Caisse Centrale de Réassurance) divested the majority of its subsidiary CCR Ré's capital in 2023 to a consortium of two French mutual groups, SMABTP and MACSF.This majority sale allows the public reinsurer to refocus its activity on its public service missions and strengthen its capabilities in its historical core business, particularly in addressing challenges such as natural disaster risk coverage.As part of the split of CCR and CCR Ré entities, the mission's objective was to ensure the contractual continuity of all service providers for each of the two entities.MISSION- Verification of the completeness of the census of contracts and services shared between CCR and CCR Ré (scope, owners, deadlines, criticality).- Structuring and consolidation of the separation monitoring: contract categorization, identification of dependencies and service disruption risks.- Coordination with business referents, the legal department, and operational managers to secure the processing of separation actions (amendments, termination, transfer, renewal).- Tracking of milestones and follow-up with contributors, updating progress dashboards.- Escalation of blocking points, proposal of arbitration, and securing contractual continuity for each entity.
- AG2R LA MONDIALEPMO – Originator Project – Savings & Retirement (EY Financial Services Mission)BANKING AND INSURANCEFebruary 2023 - May 2023 (3 months)Paris, FranceCONTEXTFollowing the 6-year, €600 million IT platforming program by AG2R La Mondiale, the mission takes place after a scoping phase and aims to support the transition to operational management for the Savings & Retirement Originator environment.The objective is to coordinate delivery work and align stakeholders on the progress, milestones, and priorities of the 6 sub-projects, covering individual, collective, annuity, and death benefits.MISSION- Transverse management of the 6 sub-projects for the Savings & Retirement Originator project (individual, collective, annuities, and death benefits): coordinating contributors, tracking progress, and managing dependencies.- Development and updating of the detailed roadmap (milestones, deliverables, sequencing, synchronization points) and consolidation of team contributions.- Implementation of management indicators (KPIs) and regular monitoring of project performance: progress, workload, risks, and points of attention.- Identification and escalation of alerts/blocking issues, preparation of arbitration, and securing commitments.- Formalization of COSTRAT (Steering Committee) materials: progress summaries, decision-making elements, key points, and executive messages.
Recommendations
Be the first to recommend Thomas
Help this freelancer shine by sharing your experience working together.
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- MSc in ManagementEDHEC2014Enseignement entièrement en Anglais et diplômant d’un Master in Business Management (Grande École) avec une année de spécialisation en Strategy & Organization
- Master 2 Law of CommunicationUniversité Paris II Panthéon Assas2011Droit européen des médias, propriété intellectuelle, droit de la publicité, droit de l’internet, droit de la presse, droit de l’image…