Freelancer profile translated to English.

Description

Project Manager / Product Owner with 8 years of experience in managing international digital and e-commerce platforms. Specializing in the coordination of business, IT, and TMA teams, I work in complex environments to manage evolutions, optimize platform performance, and ensure quality of service. Accustomed to Agile methodologies, I contribute to the success of projects from end to end, from defining needs to delivery and continuous improvement.

Languages

English
Fluent
Spanish
Conversational
French
Native or bilingual

Workplace preferences

Can work on-site

Massy (up to 50km), Massy (up to 10km), Paris (up to 0km)

Samsung
E-commerce Project Manager
E-COMMERCE
January 2025 - December 2025 (11 months)
Paris, France
Context:

Responsible for the Samsung.com e-commerce platform and payment method integration
Responsibilities:
Platform management of Samsung.com and integration of new payment methods
Management of active payment methods and monitoring of KPIs on partner sales (FLOA, Apple Pay...)
Management of Trade-In and Samsung Care+ programs
Definition and prioritization of the product roadmap in collaboration with business and technical teams.
Product backlog management (epics / features / user stories) and arbitration of priorities based on business value.
Development monitoring, acceptance testing, launch, and hyper-care
Incident management and implementation of internal procedures
Cross-team coordination (products, IT, external partners)
Team animation, KPI reporting, and employee skill development
Coordination with marketing teams for web content management and publication
Product Detail Page (PDP) and Product Listing Page (PLP) management with Adobe Experience Manager (AEM)

Dates and key figures:
Implementation of an API system for the Trade-in section to maximize sales with a projected annual revenue gain of 6%.
Studies on conversion rates leading to a re-evaluation of the 6x and 12x payment strategy. (conversion rate <9%)
Technologies used:
JIRA, Confluence, Redmine, CMS, AEM, Lengow, SAP
E-commerce Business Analyst Team Management Payment Methods Agile Method
Etam
Product Owner
E-COMMERCE
June 2024 - May 2025 (11 months)
Business Analyst Payment & E-Commerce

Context:
Management of the Convert / Conversion part of the Etam websites + implementation of the Mobile App

Responsibilities:
Responsible for the Convert (Conversion) Squad with scope covering the Cart / Checkout / Payment Methods PSP
Management of active payment methods and monitoring of KPIs on partner sales (Klarna, Google Pay...)
Contribution to payment journey optimization through KPI analysis
Backlog prioritization
Application support management
RUN N2 / N3 support ticket management
PSP / OMS / PSP / API flow configuration
Coordination between business teams (CRM, Finance, Retail) and IT
Writing user stories, backlog management, testing, and acceptance
IT coordination during key commercial periods (Black Friday, Christmas, special operations)
Management of critical flows during peak traffic (checkout, payment, OMS)
Collaboration with CRM, marketing, and business teams to ensure campaign performance
Management of conversion tunnel evolutions with a business objective
Development monitoring, acceptance testing, launch, and hyper-care
Incident management and implementation of internal procedures
Cross-team coordination (products, IT, external partners)
Team animation, KPI reporting, and employee skill development

Dates and key figures:
Management of flow during major traffic peaks like Black Friday/Christmas or the Etam Live Show 2024
Implementation of the checkout section on the Etam mobile app (+25% projected conversion rate)
60% growth in mobile traffic after responsive website redesign and mobile-first SEO/UX optimization.
30% reduction in cart abandonment rate through payment tunnel redesign and continuous A/B testing.
Management of the Livy website homepage during new collection launches

Technologies used:
Salesforce Commerce Cloud, Jira, Confluence, Adyen, Cybersource
Salesforce Commerce Cloud E-commerce Payment Methods Atlassian JIRA Miro
Dior
Support and TMA Manager
LUXURY GOODS
January 2023 - August 2023 (8 months)
Paris, France
Business Analyst Payment & E-Commerce
Activity sector: Luxury

Context:
Management of the cart, checkout, payment, and fraud scope on the Dior Parfum website

Responsibilities:
Checkout management for Dior Parfums EU/ASPAC/US/UK websites
Order flow management (cancellation, return, pickup in store, home delivery)
Implementation of a new cross-market Fraud Management tool.
Management and optimization of delivery and billing forms
Cart rules and checkout validation
Contribution to the improvement of user experience and website information architecture
Writing story mappings / user stories within the framework of the Gift Card project
Analysis of payment tunnel performance
Monitoring of KPIs related to payment methods

Dates and key figures:
Implementation of the gift card on the Dior parfum website with an objective of +20% revenue

Technologies used:
Salesforce Commerce Cloud, Jira, Confluence, Adyen, Cybersource
E-commerce Payment Methods Luxury Adyen Cybersource