About Thomas
English
Native or bilingual
Experience
- Old North AnalyticsPrincipal ConsultantDIGITAL AND ITJanuary 2025 - Today (1 year and 7 months)Raleigh, NC, USAIndependent analytics and operations consulting practice serving SMB clients across workflow automation, business intelligence, and operational strategy.• Delivered payroll automation for a logistics client using Power Automate and structured data pipelines, eliminating 80%+ of a manual weekly processing cycle.
- SSA & CompanySenior Director, Financial ServicesBANKING AND INSURANCEJanuary 2017 - January 2025 (8 years)New York, United States• Led internal full-firm transformation spanning market presence, operations, and technology investment to drive revenue growth over a five-year horizon.• Directed a team of five on a pre-adjudication process redesign for a Fortune 100 global P&C insurer, cutting claims triage and assignment effort by 50% and standardizing 40+ claimant communications.• Led strategy, research, and partnership development to expand a $250M direct-to-consumer voluntary coverage book, targeting 25%+ CAGR across product placement, distribution, and international scaling.• Stood up a new data strategy group and led an InsurTech research workstream for a Fortune 500 reinsurance broker serving 14 P&C insurers across the US.• Additional scope included international sales operations standup, global program delivery operating model rebuild, VOC survey and analysis, and Lean-based process improvement.
- Credit SuisseAnalyst, Corporate Bank COOBANKING AND INSURANCEJanuary 2014 - January 2016 (2 years)Raleigh, NC, USA• Supported COO function for the NA corporate bank, liaising with portfolio management across energy and FS verticals; contributed to operational reporting, process documentation, and internal project delivery.
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Education
- Master of Business AdministrationNew York University, Stern School of Business2018Master of Business Administration
- Bachelor of ScienceUNC-Chapel Hill, Kenan-Flagler Business School2013Bachelor of Science
Certifications
- Project Management Professional (PMP)Project Management Institute2026