Thomas G.

Managed a team of three employees, ensuring premium service and efficient handling of complex requests, with a portfolio of approximately 200 international cases (France, UK, Switzerland, USA). Strategic development of accommodation, activities, and restaurant offerings in New Zealand, including price negotiation with key local partners. Led initiatives to optimize the customer experience in Oceania, notably through the creation and strengthening of a high-end concierge service. Implemented innovative operational processes for travel advisors. Supervised bilingual (French/English) operations and represented the company with local stakeholders and DMCs in New Zealand.

Digital marketing and affiliation on cashback, coupon, and good deals levers, covering several verticals: Travel, Fashion, Beauty, Health, and Sports. Definition and implementation of the commercial strategy in direct relation with management, team management, and coordination of commercial actions. Prospecting and onboarding of new major accounts, with customization of partnerships according to merchant KPIs, which increased the share of new business in revenue from 6% to 12%. Led major projects: creation of the Luxury category, development of the Outlet and "Brands by", updating categories. Represented the company at partner events. Designed commercial materials and dashboards on Salesforce.

Development and deployment of commercial, marketing, and communication strategies for the concierge department. Development and prospecting of new VIP clients with high service requirements. Creation and management of strategic partnerships (influencers, stylists, personal shoppers, talent agencies, concierges). Coordination of international business and marketing initiatives (Germany, Italy, UK) through local events, campaigns, and collaborations. Sales monitoring, product flow management, and online listing in coordination with operational teams. Set up consignment depots in several luxury stores (Galeries Lafayette, Unger, La Rinascente, The Standard, Monaco). Contribution to cross-functional projects in digital marketing, social media, and press relations.