Freelancer profile translated to English.

Description

With over 22 years of experience in general management and strategic project management, I support companies in their growth, digital transformation, and operational optimization. My expertise ranges from mergers and acquisitions to complex operations management, including structuring multi-site teams and continuous process improvement.

✔️ Areas of Expertise:

Corporate Strategy & Operational Leadership
Transition Management and Digital Transformation
Process Optimization and Cost Reduction
Business Development and Key Account Management

I intervene with a pragmatic, results-oriented approach, relying on modern tools and proven methodologies. My goal? To offer tailor-made solutions, combining strategic vision with operational excellence.

Ready to take on your challenges and propel your company towards its goals? Let's talk!

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Nice (up to 50km)

Opportunity
Deputy General Manager & Partner
CONSULTING AND AUDITS
January 2022 - October 2024 (2 years and 9 months)
Nice, France
Context
Following the sale of MS Innovations to Opportunity, I was appointed Deputy General Manager to lead the Nice subsidiary, while collaborating closely with the Paris management. My role consisted of:
• Structuring the Nice subsidiary after the closure of the Nantes site.
• Merging the teams of the 2 companies, aligning cultures and processes.
• Maintaining and developing allmysms.com, a significant contributor to the group's revenue.
• Managing key accounts and contributing to global strategy.

Achievements & Impact
✅ Structuring of the Nice Subsidiary
• Assembled a high-performing technical team (10 people).
• Closed the Nantes site and transferred skills to Nice, with no operational impact.
• Created an offshore support team of 6 people in Madagascar.
✅ Merging Teams and Cultures
• Successful integration of MS Innovations and Opportunity teams.
• Implementation of a unified corporate culture, fostering multi-site collaboration.
✅ Strategic Management of allmysms.com
• Platform maintenance and scaling
• Optimization of technical costs.
✅ Key Account Management
• Management of key accounts (finance, telecom, energy).
✅ Operational Process Optimization
• Overhaul of internal workflows
• Centralization and standardization of tools.
• Cost reduction.
✅ Contribution to Global Strategy
• Active participation in the Executive Committee.
• Preparation of acquisition files (target analysis, due diligence).
• Contribution to refinancing files.
✅ Leadership & Corporate Culture
• Establishment of a strong corporate culture in Nice.

Strengths
🔹 Operational and Strategic Vision: Management of daily operations and strategic issues (acquisitions, innovation).
🔹 Inspiring Leadership: Management of multi-site teams (Nice, Madagascar) and collaboration with Paris.
🔹 Team Merging Expertise: Successful integration of MS Innovations and Opportunity cultures and processes.
Process Optimization Innovation Management Corporate Strategy Mergers and Acquisitions Company Culture Management
MS innovations
General Manager & Partner
March 2018 - August 2021 (3 years and 5 months)
Nice, France
Context
As General Manager, I co-created and developed allmysms.com, a leading SaaS platform in the online SMS sending market. My role was to drive the company's exponential growth, while aligning technical, commercial, and operational teams on a common strategic vision.

Achievements & Impact
✅ Exponential Growth

🔹+182% revenue growth in 5 years thanks to a multi-channel strategy:
🔹Development of a complete sales team.
🔹Diversification of the offering (API, mobile marketing).
🔹Aggressive and simplified pricing policy.
🔹Implementation of targeted SEO/SEA strategies.

✅ Technological Innovation
🔹Design of a scalable cloud architecture (OVHCloud), reducing infrastructure costs by 25%.
🔹Automation of 70% of administrative tasks.
🔹Deployment of Business Intelligence tools for real-time performance monitoring.

✅ Team Leadership
🔹Building and managing a team of 15 people, with low turnover thanks to a strong corporate culture and innovative HR processes.

✅ Strategic Alignment
🔹Close collaboration with sales teams to develop vertical offerings (e.g., retail, automotive), representing 20% of annual revenue.
🔹Negotiation of strategic partnerships with major market players (e.g., telecom operators).

✅ Successful Exit
🔹Management of the company's sale to a major customer relations player in less than 2 months, consolidating the success of the growth and innovation strategy.

Strengths
🔹 Strategic Vision: Ability to identify growth levers (international, product diversification) and execute them successfully.
🔹 Inspiring Leadership: Management of cross-functional teams in a rapid scaling context.
🔹 Operational Excellence: Optimization of processes and costs to maximize profitability.
MS Innovations
Technical Director & Partner
January 2012 - March 2018 (6 years and 2 months)
Sophia Antipolis, Valbonne, France
Context
As Technical Director, I led the technical strategy and innovation for allmysms.com, a leading SaaS platform for SMS and voice message delivery.
In a context of rapid growth and limited resources, I made the strategic decision to focus all company efforts on the SMS sending platform, identified as the only scalable product in the portfolio.

Key challenges:

🔹 Technical scaling to support rapid growth (200 million+ messages annually).
🔹 Business-tech alignment to develop differentiating offers (API, mobile marketing).
🔹 Management of technical teams in a context of high innovation.
🔹 Removal of offers

Achievements & Impact
✅ Technical Scaling
✅ Product Innovation
✅ Team Management
✅ Innovation Strategy
✅ Operational Excellence

Strengths
🔹 Techno-Business Vision: Ability to translate business challenges into scalable technical architectures.
🔹 Technical Leadership: Expertise in managing technical teams and scaling SaaS platforms.
🔹 Continuous Innovation: Launch of differentiating products (API, mobile marketing) and adoption of emerging technologies.

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Master of Engineering
Edinburgh Napier University
2003
Master of Engineering
GTR (Telecommunications and Networks Engineering)
Université de Nice -
2000
GTR (Génie Télécommunications et Réseaux)

Thomas Fauq

Expert in Strategy, Transformation & Optimization

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