Thomas Dellerue

🎯 Objective: Real estate agents in this franchise, constantly in the field, were overwhelmed by their emails (leads, notaries). Managing a complex inbox on a smartphone between appointments was a logistical nightmare, hindering their responsiveness.

🛠️ Implementation: Design of a custom AI Agent with a 100% WhatsApp user interface, supporting chat or audio exchanges. The AI analyzes and summarizes incoming emails, suggests contextual response drafts, and manages the calendar. The agent validates or modifies each action with a simple click on an interactive WhatsApp button ("Human-in-the-loop" loop).

💻 Stack: n8n (Backend), WhatsApp Business API (UI), OpenAI (GPT-4o), Google Workspace (Gmail/Calendar).

📈 Impact (ROI): Total agility in the field: emails are processed in seconds between visits. Control remains 100% human, ensuring high-quality communication. The solution has become a major selling point for attracting new franchisees to the network.

"He was able to analyze my situation with precision, identify the blocking points, and propose concrete solutions. A true trusted partner!" - Pierre-Marie, Director.

🎯 Objective: Take over and stabilize a complex, already operational business information system (ERP) for an accounting firm. The challenge was to transform a traditional management tool into a true strategic control tower.

🧠 Product Support: Audit of the existing architecture and recommendation of new features to align the tool with employees' operational reality and management's steering needs.

🛠️ Implementation:

- Data Automation: API connection (Pappers) for automatic enrichment of company legal data.

- Production Tools: Creation of dedicated operational interfaces to simplify time entry and project tracking.

- Advanced Dashboarding: Design of dynamic dashboards for real-time monitoring of margins (surplus/deficit) per employee and per fiscal year.

💻 Stack: Airtable, Make, Pappers API.

📈 Impact (ROI):

- Strategic Visibility: Management finally has a precise view of profitability per project, allowing for adjustments to growth strategies.

- Accelerated Onboarding: The simplification of interfaces has halved the time needed to train new hires on the tool.

- Reliable Data: Automation of flows has eliminated manual data entry errors on critical data.

🎯 Objective: Modernize a national network managing several thousand annual surveys and audits. The challenge was to transform archaic "paper/PDF" processes into a dynamic and automated information system.

🧠 Product Support: My role went beyond simple development. I acted as a Product Manager to translate complex and sometimes vague business needs into functional specifications, prioritizing user value and ease of adoption for the teams.

🛠️ Implementation:

1. Internal Portal (Back-office): Automated data collection and processing system. Use of AI for qualitative analysis (sentiments, themes) on large volumes of customer satisfaction surveys.

2. Member Portal (Client Area): Interactive interface and portal allowing members to track their performance in real-time.

💻 Stack: Bubble, Airtable (native AI), Make.

📈 Impact (ROI):

- Reliability & Scalability: Transition from a manual system to an industrial infrastructure capable of absorbing network growth without error.

- Business Lever: The Client Area has become a major sales asset for the association, justifying membership through an unprecedented premium digital service.

- Decision Making: Qualitative insights generated by AI and real-time data now provide members with a precise view of their situation compared to the network.