Thomas D.

For over 10 years, I have been assisting companies in the design, implementation, and governance of ServiceNow platforms.

I have had the opportunity to work with large groups and mid-sized companies in various sectors (transport, retail, services, IT consulting firms, etc.) as a consultant, technical lead, Platform Owner, architect, or technical project manager. This diversity of experience allows me to quickly understand the business challenges of each organization and to build solutions adapted to their context, far from standardized approaches.

I am involved in the entire lifecycle of a ServiceNow project: scoping, architecture, governance, management, team support, and technical expertise on the most complex topics. My goal is to design a high-performing, scalable, and sustainable platform.

What sets me apart is my ability to bridge the gap between business departments, IT, technical teams, and integrators. I understand the constraints of each stakeholder and transform functional needs into concrete, maintainable solutions aligned with the company's objectives.

Neither solely client-side nor solely integrator-side: I bring the overall vision that secures decisions, facilitates communication between all stakeholders, and guarantees project success and longevity.

I regularly work in strategic contexts: platform launch or takeover, technical governance, audits, support for integrators, or strengthening of management teams.

If you are looking for a partner capable of combining technical expertise, architectural vision, understanding of business challenges, and management of complex projects, I will help you make ServiceNow a true lever for performance, today and tomorrow.