Thomas Da Silva

Application Production Support Engineer — BNP Paribas (EU's leading bank) +40 incidents/week handled via ServiceNow · 98% SLA compliance · 99.9% availability maintained - Monitoring of 4 critical applications (building access, surveillance, security) in a high operational stakes scope - P1/P2 crisis cell management and stakeholder communication within SLA deadlines - Proactive remediation of vulnerabilities — 100% of critical CVEs addressed within defined windows - Automation of production workflows via Autosys box — 30% reduction in manual interventions - Real-time monitoring (Dynatrace) of application performance and SSL/TLS certificates Stack: ServiceNow · Dynatrace · Ansible · RHEL · PowerShell · Autosys · SQL

IT Support & Project Management Lead — SiPearl (HPC microprocessor scale-up · EuroHPC Project) Context: SiPearl is developing the European supercomputer microprocessor (EuroHPC). Mission: create the IT department from scratch — with no team, no processes, no tools in place. +200 workstations registered in 3 countries (FR/DE/ES) · MTTR reduced by 40% · Operational team in < 3 months - Structuring an IT support team from scratch: recruitment of 3 technicians, implementation of SLAs, processes, and documentation - Complete reorganization of +200 workstations (France, Germany, Spain) via GLPI and Ivanti — 100% registered in 6 weeks - KEDB deployment via Confluence — 40% reduction in MTTR for recurring incidents from the 2nd month - Administration of the Office 365 tenant (+200 licenses) and deployment of Jira workflows — 5h/week saved Stack: Jira · Confluence · GLPI · Ivanti · Office 365 · OracleVM · WSUS

• ● 24/7 Availability: Internal Data Center support for high-availability recording servers.

• ● On-call Rotations: Implementation of the on-call management system via PagerDuty.

• ● Linux Expertise: Level 2/3 support for Linux server environments for international clients.

• ● Virtualization: Management and modification of virtual servers under Xen and VMware. Stack: Linux, Freshservice, PagerDuty, GitLab, Trello, VMware, Xen, Ivanti.