Freelancer profile translated to English.
Back to original languageAbout Thomas
Senior Salesforce Consultant | Agentforce Specialist
With over10 years of experiencein the Salesforce ecosystem, I support SMEs and mid-sized companies in implementing and optimizing theirSalesforcesolutions. I operate at the intersection ofbusiness and technicalchallenges, with the ability to communicate with both operational management and IT teams.
Since its release, I have specialized inAgentforce**, which I have implemented for several clients. I have also helped companies identify the opportunities offered by **Salesforce's AI products(which go beyond Agentforce).
I can help your teams identify the right use cases, implement them, and manage them.
On AI topics in particular, I always adopt a pedagogical approach to help teams build skills and understand the various challenges associated with implementing AI solutions.
My expertise covers:
- Salesforce multi-cloud: Sales, Service, CRM Analytics, Data Cloud, Agentforce, Salesforce Maps, ...
- Solution Design and Architecture
- Agentforce: AI agent design, use case definition, integration with business processes
- Data: Governance, data quality, data migration...
- Complex Integrations: Comfortable with integration topics
- Security & Compliance
- Project Management: Scoping, workshop facilitation, backlog management, delivery tracking, change management
🎯Feel free to contact me if you want to know more with a view to future collaboration
French
Native or bilingual
English
Fluent
Can work on-site
Lyon (up to 50km)
Experience
- LiftupAgentforce ImplementationCONSULTING AND AUDITSJuly 2025 - August 2025 (1 month)Implementation of a collaborative process with Agentforce to generate responses to calls for tenders using AI.
- OmnitronAgentforce ImplementationMay 2025 - August 2025 (3 months)Agentforce Implementation:Deployment of a lead qualification and quote generation Agent Service on the website and training of the internal team on Agentforce best practices.
- ClouditySenior Salesforce Consultant - Team LeadCONSULTING AND AUDITSJune 2018 - March 2025 (6 years and 9 months)Lyon, France8 years of experience on multi-cloud Salesforce projects (Sales, Service, CRM Analytics, Data Cloud) for SMEs, mid-sized companies, and large accounts.Successive roles: functional consultant, solution expert, project manager, and Team Lead.Expertise in functional and data architecture, complex integrations (ERP, DMS, PIM, Mulesoft), data migration, governance, and security best practices.
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