Freelancer profile translated to English.
Back to original languageAbout Thomas
🎯 15 years of project management – from aeronautics to green energy, including non-profits and customer service.
💡 Today, I help companies structure and optimize their operations, prepare for scaling, and manage their complex projects with method, clarity, and kindness.
My preferred tools (development, coaching, and training):
- Notion
- Timetonic
🛠️ My background:
• INSA Toulouse Engineer
• 9 years in aeronautics: multi-disciplinary coordination, industrial rigor
• 5 years at ilek (renewable energy and customer service): structuring operations, tools, project culture, customer loyalty management
• ongoing, management of cultural and non-profit projects
🌿 What drives me: using my skills to serve useful and ethical projects.
French
Native or bilingual
English
Fluent
Spanish
Conversational
Can work on-site
Toulouse (up to 50km), Paris (up to 50km), Bordeaux (up to 50km), Lyon (up to 50km), Montpellier (up to 50km)
Experience
- Thomas Castex ConseilExpert Consultant in Operational EfficiencyMay 2025 - Today (1 year and 3 months)Toulouse, France🎯 15 years of project management – from aeronautics to green energy, including non-profits and customer service.💡 Today, I help companies achieve true operational efficiency, structure and optimize their processes, prepare for scaling, and manage their complex projects with method, clarity, and kindness.(My favorite tool to meet these needs: Notion! But I also adapt to existing tools)🛠️ My background:• INSA Toulouse Engineer• 9 years in aeronautics: multi-disciplinary coordination, industrial rigor• 5 years at ilek (renewable energy and customer service): structuring operations, tools, project culture, customer loyalty management• ongoing, management of cultural and non-profit projects🌿 What drives me: using my skills to serve positive impact and ethical projects.More info:🌐 thomascastex.com📮 Email me here or book an appointment:
- ilekCustomer Loyalty ManagerENERGY AND UTILITIESJune 2024 - April 2025 (10 months)Managing the customer loyalty strategy at the company-wide level:- establish a two-year strategy (churn reduction objective)- manage the anti-churn plan (strategic and operational roadmap)- coordinate the project team cross-functionally- produce and communicate monthly reporting- lead a monthly business review with the Executive Committee
- ilekOperations Manager / Head of Business UnitENERGY AND UTILITIESJanuary 2022 - May 2024 (2 years and 4 months)Identify, prioritize, and coordinate continuous improvement and process/tool transformation initiatives, both operational and cross-functional, with the goal of optimizing key company indicators.Manage the Business Unit: a team of experts dedicated to mastering our energy provider business.Three main areas to address this:- Resolve complex Customer Service issues (daily support for operational teams)- Anticipate and prevent Customer Service problems- Collaborate with Product/Tech teams by providing business expertise
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Education
- ENGINEERINSA Toulouse2010INGÉNIEUR INSA Diplôme généraliste. Spécialisation en Génie des Systèmes Industriels
- PROCESS COMMUNICATION MODELAkanup2024Formation par AkanUp
Certifications
- Notion Advanced BadgeNotion2026
- Certified TimeTonic MakerTimeTonic2026