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Thomas CarlierTC

Thomas Carlier

EXPERT Customer Success Manager

€230/day
1 project
Paris, FR
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Thomas

Dedicated to serving users and clients for nearly 8 years now, I first wanted to develop and enhance my know-how by working for both large companies (Teleperformance/Adidas, Plurial Novilia) and startups and family-oriented businesses, in France (Paris, Reims) as well as abroad (Warsaw, Poland).

My wish today is to support your project by allowing you to save time by providing a tailor-made response to your users.

Customer loyalty, upselling, order tracking, after-sales service: I want to immerse myself in your solution to provide the best possible response to your clients and offer calibrated solutions.

My legal background (Master 2 Public Law) makes me a serious and integrous collaborator.
My life journey has allowed me to bring the necessary touch of fun to my professional activities.

Currently employed by the magnificent startup Ulysse, it is particularly out of a taste for discovery and ambition that I wish to put my know-how at the service of new solutions (yours!).

My motto: to bring real added value by offering excellent customer service, with real empathy and solutions in line with the company's policy and processes.


  • English

    Fluent

  • French

    Native or bilingual

  • Spanish

    Basic

Remote only
Primarily works remotely

Experience

  • Ulysse
    Customer Success Manager
    AVIATION AND AEROSPACE
    April 2022 - Today (4 years and 2 months)
    Paris, France
    Responsible for preparing our passengers' journeys as serenely as possible.

    I am the bridge between passengers and airlines.
    helpscout Amadeus Alma Notion Typeform Vault checkout duffel Qonto trustpilot BSP Discord Instagram
  • Whyse
    Growth Hacker - Customer Success
    SOCIAL NETWORKS
    September 2021 - March 2022 (6 months)
    Paris, France
    Responsible for increasing the number of platform users through LinkedIn and Growth Hacking tools.
    Lemlist LinkedIn podawaa
  • Happypal
    Malt logoOn Malt
    Customer care agent
    October 2020 - November 2020 (1 month)
    Paris, France
    Handling the online store chat, after-sales service, using Zendesk and Intercom.
    Customer experience Support client Orthographe Customer care Service client Service Après-vente zendesk intercom chat

Reviews

4.0

Out of 1 rating

A

Alyssa

Happypal

Reviewed on 11/20/2020

Recommendations

Lancelot HardelLH
ND
SR
+1
Lancelot Hardel and 12 other people have recommended Thomas

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Education

  • DUT Business and Administration Management
    University of Reims Champagne Ardenne
    2007
  • Law Degree
    University of Reims Champagne Ardenne
    2011

Skill set

Categories

  • Other