Freelancer profile translated to English.
Back to original languageAbout Thomas
MY EXPERTISE
CRM Consultant with 5 years of experience with major international clients, I work on transformation and marketing team coordination missions.
My added value: a rapid adaptability to any existing CRM ecosystem, combined with a pedagogical approach that allows your teams to sustainably improve their skills.
MY AREAS OF EXPERTISE
→ International CRM Coordination: management of multi-country teams, harmonization of practices, continuous training
→ Stack Transformation: audit, migration, change management
→ CRM & Performance Strategy: journey optimization, segmentation, personalization
→ AI & Automation: integration of automation tools (n8n, Make), API connections, chatbots
INDUSTRY REFERENCES
Tourism (Club Med) • Health (Sanofi Pasteur) • Home Appliances (Groupe SEB) • Tech & Web3 (Binance) • Industry • B2B Services
TECHNICAL STACK
Salesforce Pardot • Acoustic Campaign • Brevo • Zoho Campaign • Imagino • Lemlist
Automation: n8n • Make (Integromat) • REST APIs
MODALITIES
Based in Grenoble, I prefer long-term assignments with major clients. Available remotely with travel to Paris, Lyon, and other cities in France if needed.
French
Native or bilingual
English
Native or bilingual
Can work on-site
Grenoble (up to 50km), Paris (up to 30km), Lyon (up to 30km)
Experience
- Club MedCRM Campaign ConsultantENTERTAINMENT AND LEISUREJanuary 2024 - Today (2 years and 5 months)Paris, France
- ISP GroupCRM ConsultantLOGISTICS AND SUPPLY CHAINAugust 2023 - January 2025 (1 year and 5 months)Lyon, FranceISP Group is an SME specializing in supplier panel reduction and purchasing outsourcing in the industrial sector.I act as an email marketing and CRM consultant to diversify their B2B lead acquisition channels through emailing, and to build and optimize their sales pipeline on Zoho CRM.
- RecouvéoCRM and Email Marketing ConsultantCONSULTING AND AUDITSAugust 2023 - January 2024 (5 months)Paris, FranceRecouvéo is an SME, an expert in credit management and debt collection.I act as an email marketing and CRM consultant to diversify their B2B lead acquisition channels through emailing, and to build and optimize their Zoho CRM pipelines.
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Education
- Bachelor of Science in MarketingGrenoble IAE2019Master's degree, Marketing
- Bachelor's degree, Management EconomicsHøgskolen i Molde2017Bachelor's degree, Économie de gestion