Freelancer profile translated to English.
Back to original languageAbout Thomas
For 16 years, I have been supporting public and private organizations in the design and improvement of digital products and services (strategic workshops, user research, product framing, prioritization, interface design / prototyping).
I work with major players in the public sector, e-commerce, and financial services (B2C, B2B, B2E markets). This diversity has taught me to quickly identify user issues and transform them into product opportunities.
On a long-term mission, I establish the research strategy with you, conduct exploratory interviews and user testing, facilitate co-design workshops, and translate field insights into actionable product decisions (perfect for pivoting your product). On a short mission, I audit your product and design key user journeys or screens in your funnel to maximize conversions and retention. I prototype quickly to unblock progressing topics and generate consensus within teams.
I automate your product exploration with AI workflows (Claude Code, MCP, RAG, custom skills) that my experience allows me to frame and manage to rigorously transform your qualitative and quantitative data into strategic decisions (goodbye hallucinations).
With a Master's degree in Cognitive Psychology (Université Paris Cité) and a Master's degree in Digital Product and Service Management (Gobelins), I am also certified as a Scrum Master, Product Owner, and Opquast (955/1000). I train tech professionals (PO/PM, designers, developers) in Design Thinking and Design Sprint.
Measurable Results (recently):
+2.3 points of satisfaction on some of the most used administrative procedures in France
+90 user tests
~50 exploratory interviews
+30 strategic workshops
+10 public service CIOs supported, including those for priority government policies (PPG)
French
Native or bilingual
English
Fluent
Can work on-site
Paris (up to 20km)
Experience
- Direction Interministérielle du Numérique (DINUM)User Researcher & UX DesignerPUBLIC SECTORSeptember 2021 - Today (4 years and 10 months)Paris, FranceIt is within the Design and Accessibility department (DesignGouv) of the Interministerial Directorate for Digital Affairs (DINUM) that I currently work as a senior user researcher and designer. Composed of a multidisciplinary team of about 20 experts, we support public administrations in accelerating their digital transformation and improving the user experience of their online services:• Gathering administration needs• Project/product management• Consulting and steering in research and design strategy• User research (exploratory and evaluative)• User journey analysis• Ergonomic audit• User feedback analysis• Conducting and facilitating collaborative workshops (proto-persona, Crazy 8s, etc.)• Digital accessibility consulting through design• Production of wireframes, prototypes, UI mockups (desktop & mobile)• Evangelizing and raising awareness of user-centered design methods (conference speaker, REX presentations, etc.)Services and administrations supported:• Public Digital Campus (Interministerial Directorate for Digital Affairs)• Redesign of the DINUM website (Interministerial Directorate for Digital Affairs)• Mon Master (Ministry of Higher Education and Research)• Parcoursup (Ministry of Higher Education and Research)• Finding Accommodation (CNOUS, Ministry of Higher Education and Research)• Aglae, back-office for CROUS managers to manage social scholarship applications (CNOUS, Ministry of Higher Education and Research)• Ecological Planning Dashboard (SGPE, under the authority of the Prime Minister)• Management of public service promotion campaigns (Social Ministries)• Defense and Citizenship Day (DSNJ, Ministry of the Armed Forces)
- GOBELINS ParisTrainer & Coach - UX Research, UX Design & InnovationEDUCATION AND E-LEARNINGMay 2022 - Today (4 years and 2 months)Paris, FranceMentoring and coaching groups of professionals on User Research, UX Design, and digital innovation topics. Teaching Design Thinking and Design Sprint methodologies →• ≈ 12 participants• 36 hours spread over 6 days (6 hours/day)• 10 practical workshops interspersed with theoretical approaches and principles
- Rexel DéveloppementSenior Product DesignerENERGY AND UTILITIESAugust 2020 - September 2021 (1 year and 1 month)Paris, FranceRexel is a global leader in the professional and multi-channel distribution of products and services for the energy sector, offering its customers innovative, high-performance, and sustainable electrical equipment and solutions.With 2,000 points of sale and a presence in 26 countries worldwide, Rexel generated 18% of its total sales from its digital platforms in 2019.As a Senior Product Designer, I support Rexel Group and the feature teams I join in improving the user experience of its e-commerce platforms:• Gathering country-specific needs based on the product roadmap• Integrating various feature teams in an international Scrum context• Participating in kick-off, story identification & definition workshops (defining acceptance criteria)• Collecting and analyzing data (Google Analytics, Contentsquare)• UX benchmarking• Ergonomic audit• Researching and anticipating use cases for each feature (user flow analysis)• Facilitating co-design workshops• Redesigning and co-constructing new user journeys• Conducting design reviews with offshore development teams• Participating in the implementation of the new Design System using the Frontify solution
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Education
- Master 2 (M2), Fundamental and Applied Cognitive PsychologyUniversité Paris Cité2026Niveau : Mention très bien - Major de promotion · Modèles théoriques des grandes fonctions cognitives chez l’adulte (mémoire, apprentissage, langage, perception, action...) · Bases cérébrales du fonctionnement cognitif et déficits cognitifs · Connaissances sur la conception et l’évaluation d’interfaces Homme-Machine exploitant des technologies émergentes · Application de la méthode expérimentale à la pratique de recherche en psychologie · Méthodes d’analyse et de mesure comportementales et neurocognitives du fonctionnement cognitif · Utilisation des nouvelles technologies dans la recherche en psychologie (ex. : réalité virtuelle, oculomotricité...) · Utilisation des différentes statistiques appliquées au domaine de la cognition · Introduction au fonctionnement et à l’utilisation de nouveaux outils numériques avancés (ex. : IA, python, modélisation comportementale)
- Master 2 (M2), Digital Product and Service Manager/DesignerGobelins Paris2022• Élaboration de stratégies numériques • Conception de produits et services numériques • Pilotage de l'entreprise créative numérique • Management des équipes créatives et innovantes
Certifications
- Mastery of Quality in Web Projects - Expert Level (955/1000)Opquast2023
- English Language Assessment - CECRL B2 (74/100)iCIMS2023