Freelancer profile translated to English.
Back to original languageAbout Thomas
I have anAI Agents agencydedicated to companies incybersecurityandIT services**, as well as **logisticsand **transport**.
I implement specialized AI agents forprospecting(LinkedIn, email, Instagram), **appointment setting**, and **email customer support**.
Thanks to my solutions, my clients save up to30 hoursper week, **reduce their support costs**, and increase their **sales by 10 to 40%**.
In short, I transform your processes into growth levers so you can focus on what truly matters: **growing your business**.
- Your team gains efficiency and your business moves faster.
- Your customers receive answers in minutes, your image improves, and loyalty explodes.
In short, you transform every interaction into a positive experience while reducing your expenses.
French
Native or bilingual
English
Fluent
Remote only
Primarily works remotely
Experience
- Banque HavillandIT - System AdministratorBANKING AND INSURANCEDecember 2018 - July 2025 (6 years and 7 months)Luxembourg, Luxembourg- Active Directory Administration, GPO/LPO, DNS, DHCP, NAT, Windows/Linux server and network hardware management.- Vulnerability Management (SCCM, Satelite, Nexpose), antivirus (SentinelOne), password automation (CyberArk).- Creation, management, and maintenance of virtual servers (VMware ESXi), secure remote access (Ivanti Secure, Safenet MFA).- Setup and maintenance of hardware/software network, management of backup solutions (Varonis, Avamar), voice recording (Nice, Verba).- Firewall rule implementation, Voice Gateway, WIFI solutions installation/configuration.- Use of monitoring tools (Splunk, Nagios), maintenance contract management, interventions in other group entities (business travel).- User creation/management, Windows accounts, phone lines, email addresses, application access via Active Directory.- User support, log monitoring, vulnerability control, hardware management (printers, screens, servers, switches, firewalls).- Gold image creation, management of machines and servers on VMware, application deployment via Appvolume.- Maintenance of technical documentation, inventory management.Previous Experience (BPALC):GDPR compliance, verification of teletransmission contracts, software maintenance, workstation preparation, employee support.Technical Skills:Networks & Security: Fortinet, Palo Alto, Cisco, CyberArk, WireShark, IronPort.Virtualization: VMware ESXi/vSphere, Horizon, AppVolume.Monitoring: Nagios, Opmanager, Splunk.Telephony: Cisco CUCM, Voice Gateway, Nice, Verba.Languages: C, C++, C#, HTML, PHP, PowerShell.Ticketing: Jira.Languages: French (C2), English (B2), German (A2).
- CLEIT - SpecialistLOGISTICS AND SUPPLY CHAINJuly 2025 - Today (11 months)Luxembourg, LuxembourgProvide technical support to users and ensure the proper functioning of IT systems to support CLE's activities (construction, real estate, renovation). You contribute to operational performance by proposing suitable IT solutions and ensuring compliance with practices.Key ResponsibilitiesUser Support: First point of contact (phone, email, ticketing), incident and request resolution, escalation if necessary.Maintenance and Configuration: Workstations, peripherals, meeting room equipment, local servers, construction site locations.Access Management: Onboarding/offboarding, account security, alert monitoring.Documentation and Tracking: Ticket recording and closure, proactive communication with users.Advice and Training: Awareness of good IT practices and user support.Required SkillsTechnical: hardware/software diagnostics, networks, servers, collaborative tools.Soft Skills: rigor, organization, reactivity, service-oriented, clear communication.Languages: fluent French, operational English.
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Education
- Baccalauréat STI2DLycée la Briquerie2016savoir étudier un besoin, concevoir des solutions techniques et modéliser des systèmes,électronique, mécanique, automatisme, informatique industrielle, programmation, utilisation de logiciels de conception, compréhension des enjeux énergétiques, optimisation des systèmes pour réduire l’impact environnemental.
- BTS SNIR (IT Networks Services)Lycée La Briquerie2018programmation orientée objet, développement web, installation, configuration et maintenance de systèmes Linux/Windows, gestion des réseaux TCP/IP, conception et gestion (SQL, MySQL), optimisation des requêtes, mise en place de mesures de sécurité, gestion des accès et des sauvegardes, utilisation d’outils comme VMware, Docker, et notions de services cloud. rédaction de rapports, présentation de solutions techniques, diagnostic et résolution de problèmes matériels et logiciels, planification, suivi et documentation des projets.