Freelancer profile translated to English.
Back to original languageAbout Thomas
L1/L2 Support Technician — available weekends only. Ticket handling, Windows/network troubleshooting, user assistance, outsourced on-call services for MSPs and IT outsourcing. Responsive, rigorous, accustomed to SME environments.
French
Native or bilingual
English
Conversational
Can work on-site
Bois-d'Arcy (up to 50km)
Experience
- Fnac-DartyIT Asset Management ManagerMarch 2026 - Today (5 months)Ivry-sur-Seine, France
- Management of the IT park for the headquarters, approximately 3500 users
- Workstation imaging and preparation
- Hardware repair, software installation
- User Management AD / MECM
- Management of requests and incidents via Landesk
- Qualis,IT Support Technician (ENGIE)DIGITAL AND ITOctober 2025 - Today (10 months)La Défense, FranceProvide Level 1 technical support for internal ENGIE users, resolve incidents related to workstations and peripherals, manage and track tickets using ServiceNow software while respecting defined deadlines and internal procedures, install, configure, and maintain workstations, peripherals, and network equipment in accordance with ENGIE standards.
- BA Info InfogéranceIT TechnicianDIGITAL AND ITSeptember 2025 - October 2025 (1 month)Trappes, France: IT asset management, network and data security, and cloud hosting. Level 1 user support ticket management. Fixed and Mobile Telephony: IP telephony, unified communication, Multi-network. Camera installation.
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Education
- TAIGreta Yvelines2025Technicien Assistance Informatique
- BaccalaureateLouis bleriot2016Baccalauréat