Freelancer profile translated to English.
Back to original languageAbout Thobias
I am a Senior IT Support Specialist with over 15 years of experience in maintaining and optimizing IT workstations. I support companies quickly, reliably, and solution-oriented – both remotely and on-site.
My focus is on Windows environments, Active Directory, Remote Support, and the rapid analysis and resolution of hardware and software problems. Through my structured way of working and clear communication, I ensure smooth IT operations and satisfied users.
I have extensive experience in 1st and 2nd level support, user and rights management, as well as in the installation and maintenance of IT systems. Topics such as VPN, network problems, RDP connections, and Microsoft 365 are also part of my daily work environment.
What you can expect from me:
- Fast response times & high availability
- Efficient error analysis and sustainable solutions
- Clear communication with users
- Structured documentation and ticket processing
I work independently, reliably, and with the aim of solving every challenge efficiently.
German
Native or bilingual
English
Fluent
Remote only
Primarily works remotely
Experience
- GemeindeverwaltungHead of ICT SupportJanuary 2024 - Today (2 years and 7 months)Regensdorf, Switzerland
- Responsible for the entire support organization (1st & 2nd Level).
- Plans resources, shift models, and priorities within the team.
- Ensures SLA compliance, quality, and response times.
- Escalates technical issues to Engineering / 3rd Level.
- Analysis and resolution of complex incidents that the 1st Level cannot resolve.
- Troubleshooting of hardware, software, network, and application problems.
- Support of critical systems (client, server, M365, security, etc.).
- Maintenance and expansion of the Knowledge Base.
- Support in Incident, Problem, and Change Management.
- HR Campus AGIT Supporter / System AdministratorDecember 2017 - December 2023 (6 years)Dübendorf, Switzerland
- Handling of incidents and service requests (1st and 2nd Level Support) as well as initiation of corrections for sustainable solutions.
- Support of employees on-site and via ticketing.
- Management of the IT infrastructure, processing of procurement, as well as maintenance and installations of hardware and software.
- Management of various central services such as Active Directory, Azure AD, O365, Endpoint Manager, Print Server, Telephone Systems, and more.
- Proactive system monitoring.
- Review of Microsoft 365 Defender security alerts.
- Development and management of a Cyber Security Awareness Campaign.
- Taking over and leading IT projects.
- Runtime Services AGPERSONNEL CONSULTANTJuly 2016 - November 2017 (1 year and 4 months)8952 Schlieren, Switzerland
- IT/Technical (Staff Leasing & Permanent Placement)
- Support and development of clients, including acquisition of new clients.
- Analysis of companies, development of recruitment strategies with successful placement of positions.
- Active support of employees in the areas of technology, IT, and industry.
- Conducting employee interviews, job interviews.
- 1st & 2nd Level Support of internal systems (CRM, Easytemp, WIN, SharePoint, Interfaces, Homepage, Printers, etc.).
- Active participation for SQS recertification.
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Education
- CAS Cyber Security ExpertZurich University of Applied Sciences2021CAS Cyber Security Expert
- Dipl. Techniker HFAKAD Technics2019Dipl. Techniker HF
Skill set
Categories
- Other