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Thiziri BouterfaTB

Thiziri Bouterfa

Client Support & Coordination | UGC

€200/day
Le Mans, FR
3-7 years
Administrative Management
Customer Relations
Customer Support
Organization
Team Coordination

Average response time: 1 hour

Freelancer profile translated to English.
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About Thiziri

Freelancer specializing in customer support, operational management, and coordination, with a focus on efficiency and user experience.

Throughout my experiences, particularly in operational environments (such as at Flunch) and as a freelancer, I have developed a strong ability to manage requests, structure communication, and ensure rigorous follow-up.

I assist companies with:
- Customer support management (email, chat, request tracking)
- Structuring processes for increased efficiency
- Operational coordination (monitoring, organization, workflow management)

In parallel, I am developing a User Generated Content (UGC) activity, which allows me to deepen my understanding of user expectations and optimize the quality of messages and content.

👉 My goal: to offer simple, effective, and directly actionable solutions, while ensuring a smooth and high-quality customer experience.
HR Services
Digital and IT Services
Software Publishing
E-commerce
Digital Business Models

  • French

    Native or bilingual

  • English

    Fluent

  • Arabic

    Native or bilingual

  • kabyle

    Native or bilingual

Can work on-site
Le Mans (up to 50km)

Experience

  • A2Mains
    UGC & Digital Content Creator
    January 2026 - Today (6 months)
    Creation of content for brands (videos, visuals)

    Analysis of user expectations and message adaptation

    Writing engaging scripts and content

    Optimization of communication and user experience
    Social Media Content Creation Video Creation Video Editing Storytelling
  • A2Mains
    Customer Relations & Management Officer – Independent Contractor
    August 2023 - Today (2 years and 11 months)
    Le Mans, France
    Management of customer requests (email, follow-up, resolution)

    Organization and structuring of communication

    Coordination of actions and operational follow-up

    Process improvement for greater efficiency

    Customer relationship management and personalized follow-up
    Administrative Management Remote Customer Service Case Management
  • Flunch
    Management / Coordination Officer
    RESTAURANTS AND FOOD SERVICE
    November 2022 - November 2025 (3 years)
    Le Mans, France
    Coordination of teams and operational organization.

    Administrative follow-up, schedule management, liaison between management and teams, employee training, and service quality monitoring.
    Team Coordination Event Organization Administrative Management
Check out Thiziri's experience

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Education

  • Master in Innovation Management
    Université du Littoral Côte d'Opale
    2022
    Master Management d'innovation
  • Master in Finance and
    Université Mouloud Mammeri
    2020
    Master Finance et
Check out Thiziri's education

Skill set

Case Management
Remote Customer Service
Quotes and Invoicing
CRM
UGC Content Creation
User Experience

Categories