Description

I am a customer-focused professional with over 4 years of experience in Customer Relationship Management and customer support roles. I have worked extensively with international customers, handling inquiries through email, phone, live chat, and social media while maintaining high service quality and customer satisfaction.

I have strong communication skills in English and solid experience in administrative and office support tasks, including customer data management, reporting, coordination with internal teams, and process improvement. I am comfortable working independently, managing multiple tasks, and meeting deadlines in fast-paced environments.

After relocating to Germany, I took a planned career break for family responsibilities and language learning. I am now actively available for freelance opportunities and motivated to contribute my skills to customer support, CRM, back-office, and virtual assistance projects. I am open to part-time or full-time freelance assignments and can adapt quickly to new tools and processes.

Languages: English (Fluent), German (A2)

Industry field of expertise

Languages

English
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Indis
customer Service
REAL ESTATE
May 2017 - September 2019 (2 years and 4 months)
Provided customer support and administrative assistance, including data entry, reporting, documentation, and coordination with sales and operations teams. Managed customer communications across multiple channels and supported day-to-day office operations while maintaining service quality standards.Documented customer follow-ups and payment details in ERP systems, ensuring accurate records and timely updates.
complaint resolution customer follow-ups Customer Satisfaction & Retention Payment Tracking ERP systems
INDIS
Assistant Manager - Customer Relationship Management
REAL ESTATE
October 2019 - May 2021 (1 year and 7 months)
Hyderabad, Telangana, India
Handled customer inquiries via email and calls, ensuring timely and accurate resolution.
Maintained strong client relationships through clear and professional communication.
Coordinated with internal teams to resolve issues and improve customer satisfaction.
Documented cases and updates using CRM system.
Supported day-to-day operations and process improvement initiatives.
customer service customer success client communication email support