Freelancer profile translated to English.
Back to original languageAbout Thiondi
Microsoft 365 Engineer focused on support and operations (run), I work on user and collaborative environments in an international context.
My activity is centered on L2/L3 support, operational administration of Microsoft 365, security and compliance (MDO and PURVIEW).
Areas of intervention:
Microsoft 365 Support (L2 / L3)
User and group administration
Intune (device management, compliance, deployment)
MDO and PURVIEW SCIM
Incident resolution and escalation support
Microsoft Defender for Office
Workplace / user environment support
Positioning:
I favor short-term missions (1 to 4 months), focused on:
support
run / operational maintenance
incident processing
user technical assistance
Objective: ensure service continuity and rapid incident resolution in Microsoft 365 environments.
Context:
Accustomed to working in international environments, with multi-site users and operational support constraints.
French
Native or bilingual
English
Fluent
Arabic
Conversational
Can work on-site
Chilly-Mazarin (up to 50km)
Experience
- MicrosoftMicrosoft 365 EngineerAugust 2025 - Today (10 months)Le Caire, Egypt• ● Provided advanced technical support across the Office 365 ecosystem (Exchange Online, SharePoint Online, Teams, OneDrive, Azure AD).• ● Specialized in SCIM security and compliance engineering, ensuring identity lifecycle management, regulatory adherence, and secure integrations.• ● Delivered expertise in complex issue resolution, service optimization, and proactive enterprise support.• ● Ensured high availability, security, and compliance across cloud collaboration platforms.• ● Documented interventions and maintained operational continuity through detailed records.• ● Delivered bilingual support (EN/FR) with SLA-oriented performance.
- Visilab SAIT Field TechnicianAugust 2022 - September 2024 (2 years and 1 month)Geneva, Switzerland• ● Managed IT infrastructure for over 80 retail outlets across Switzerland, including desktops, servers, and networks.• ● Performed installation, maintenance, and proactive monitoring of systems and platforms.• ● Conducted on-site visits for preventive maintenance, incident resolution, and needs analysis.• ● Provided remote and in-person support to end-users, ensuring SLA compliance.• ● Documented interventions and maintained operational continuity through detailed records.• ● Collaborated on technical specifications for new store openings and system rollouts.• ● Contributed to strategic IT projects by offering technical insights and operational support.
- NOVATIM - XEFI GrandJunior System & Network AdministratorNovember 2021 - August 2022 (9 months)Paris, France• ● Administered Office 365, Azure Active Directory, and Microsoft Defender across multiple clients.• ● Led mailbox migration projects to Office 365, ensuring secure data transfer and minimal downtime.• ● Provided Level 2–3 technical support and troubleshooting for enterprise environments.• ● Managed firewall configurations with WatchGuard for client network security.• ● Participated in infrastructure upgrades and client onboarding.
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Education
- Higher National Diploma in IT Services for OrganizationsInstitut F2I2020Higher National Diploma in IT Services for Organizations
- Microsoft Certified: Azure Virtual Desktop Specialty (AZ-140)2024Microsoft Certified: Azure Virtual Desktop Specialty (AZ-140)