Freelancer profile translated to English.
Back to original languageAbout Thierry
IT Technician – User Support & IT Troubleshooting
Junior IT technician, I offer user support, IT assistance, and IT troubleshooting services, in person or remotely.
I address common issues encountered by users and small businesses:
– Software and hardware incidents
– Windows assistance (workstations, configurations, updates)
– User support (Level 1 / 2)
– Remote IT troubleshooting (AnyDesk / TeamViewer)
– Digital tools usage support
I gained my experience through:
– User assistance and support missions in IT environments
– IT troubleshooting interventions, in person and remotely
– Creating my business AlloPC87, dedicated to IT assistance and digital help
I am rigorous, pedagogical, and comfortable with non-technical users.
My goal is to resolve incidents quickly, clearly explain the actions taken, and secure the user environment.
I am particularly comfortable with IT support, helpdesk reinforcement, user assistance, and IT troubleshooting missions.
📍 Based in Limoges – available remotely and locally as needed.
French
Native or bilingual
English
Basic
Can work on-site
Limoges (up to 50km)
Experience
- EvaTeam,Limoges.IT TechnicianFebruary 2025 - June 2025 (4 months)Limoges, France• • Technical support (VPN, NAS, printers)• • Windows 11 workstation configuration and maintenance• • Writing procedures and technical documentation
- LaboratoireBoiron,Limoges.Logistics Technician / IT & Customer Relations LeadJanuary 2006 - January 2022 (16 years)• • Local IT lead: user assistance and troubleshooting (workstations, email, printers)• • First-level hardware and software maintenance (Windows, Office, peripherals)• • Coordination with the national IT department for installations and updates• • Complete logistics management: receiving, preparing, and shipping orders• • Customer relations: handling calls, order tracking, and complaint resolution, telemarketing• • Recognized versatility between technical, organizational, and customer support roles
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Education
- Associate's DegreeBAC+2
- Web Integrator DeveloperDéveloppeur Intégrateur Web