Freelancer profile translated to English.
Back to original languageAbout Thierry
HARD-SKILLS
• Professional English
• Agile Methodologies (Scrum, Kanban, SAFe)
• Census and analysis of client needs
• Writing functional analysis and/or user stories
• User support and request prioritization (Backlog)
• Facilitating workshops, meetings, or presentations
• System or product design (constraints, ergonomics, context, ...)
• Documentation and organization of team or project knowledge
• Subject tracking, incident correction, and team coordination
• Implementing change management
• Administration of collaborative tools (JIRA, DevOps, Teams, Slack, ...)
• Web or application development (C++, C#, PHP, Javascript, React, ...)
• Data management and processing (Excel, XML, JSON, SQL, SAP, BI, ...)
• Other: SEO, SEA, UX (Figma, Invision), UI (Photoshop, Illustrator), 3D (Blender)
SOFT-SKILLS
• Facilitator
• Public speaking
• Ability to solve complex problems
• Team spirit, Emotional intelligence & Pedagogy
• Decision making
• Service orientation
• Critical thinking
• Negotiation
• Creativity
All these skills ensure my great versatility, allowing me to quickly adapt to very different environments.
French
Native or bilingual
English
Fluent
Japanese
Conversational
Italian
Basic
Spanish
Basic
Remote only
Primarily works remotely
Experience
- Inter Mutuelle Assistance - IMAIT Project ManagerBANKING AND INSURANCEApril 2024 - Today (2 years and 1 month)Niort, FranceIT / Digital Project Manager at Inter Mutuelles Assistance, I work on high-stakes digital projects in an agile and multi-team environment.Steering application evolutions, stakeholder coordination, priority management, delivery tracking, and go-live support.Interface between business and technical teams to secure delivery, streamline communication, and ensure solution consistency in a multi-client context.
- MAIFProduct ManagerBANKING AND INSURANCEMarch 2021 - December 2022 (1 year and 10 months)Niort, FranceManaging multiple projects and budgets in BUILD and/or RUN within the Mobility Squad.Projects: Car purchase, Car insurance, Pay-as-you-drive car insurance, Boat insurance, Advertising campaigns.Gathering business requirements, facilitating workshops (UX, business, IT), defining features, writing user stories, and managing the backlog. Coordinating technical and business teams (MOA/MOE) with dependency and delivery tracking.Strong technical component: log analysis, API testing (Postman), incident diagnostics, and support for development teams. Contribution to major car insurance journey migration projects.Results: Launch of new digital offers and improvement of product performance (KPIs, SEO, user experience).
- Air France KLMIncident Manager & Lean ManagerAVIATION AND AEROSPACEDecember 2018 - December 2020 (2 years)Roissy-en-France, FranceAt Air France Headquarters (Tremblay-en-France, CDG), within the E-Services AMOA (Ground Passenger Services), I worked in a team of 16 people split between Paris and Amsterdam. Our scope was the continuous improvement of passenger services on Air France KLM self-service kiosks worldwide. Our clients were the ground agents, and our end-users were the passengers.Activity 1: Second-level support for the applications concerned, keeping in mind the IS architecture and API dependencies. There was a significant effort in tracing information flow from multiple back-ends.• Detailed functional and technical analysis• Assignment of incidents and evolutions in coordination with the Product OwnerActivity 2: Lean Manager: With detailed tracking of incidents and issues occurring on the applications, I served as a point of contact for the teams and clients involved in this project. Thus, I also contributed to:• Requirements gathering and consequently to application evolutions• Daily exchanges with ground agents and my colleagues in the Scrum teams• Involvement in Scrum artifacts• Collaboration with the Product Owner• Organization of monthly client meetings
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Education
- Master in MIAGE (Information Technology Methods Applied to Business Management)Université de Picardie Jules Verne (Amiens)2018
- Professional Bachelor's Degree in Web DevelopmentInstitut Supérieur des Sciences et Techniques de Saint Quentin2016
Certifications
- Certificate in Organizational Consulting and Change Management26 ACADEMY2020