Freelancer profile translated to English.
Back to original languageAbout Thierry
Expert in Process and Quality Management: Your Asset for Optimized Operations
With over 15 years of international experience in operational transformation and IT process optimization, I bring direct added value to your company by ensuring efficient, resilient processes aligned with your objectives. Currently, as Service Request Process Owner and Change Process Owner at Michelin, I ensure that each process is adapted to the company's specific needs and continuously improved to maximize productivity.
What you gain:
- Process Efficiency : I optimize your processes, reducing costs and improving productivity, so that every action is effective and results-oriented.
- Change Management : I ensure smooth and compliant change management, minimizing risks and guaranteeing the continuity of your operations without disruption.
- International Coordination : My experience working with global teams allows me to synchronize international objectives with local realities, ensuring efficiency and consistency at all levels.
- Best Practices : I implement ITIL, CMMI, and Lean Six Sigma standards to improve IT service quality, reduce lead times, and increase customer satisfaction.
- Leadership and Training : In addition to my operational achievements, I have a lasting impact by sharing my expertise, thereby strengthening your teams' skills and the sustainability of improvements.
Why collaborate with me ? If you are looking to transform your operations for concrete results, I am the professional you need. My commitment to continuous improvement and quality ensures that your processes effectively support your long-term growth and success. Contact me to discuss.
French
Native or bilingual
English
Fluent
Portuguese
Native or bilingual
Can work on-site
Clermont-Ferrand (up to 50km), Lyon (up to 50km), Montpellier (up to 50km), Paris (up to 50km)
Experience
- MichelinChange Process ManagerSeptember 2016 - Today (9 years and 9 months)Région de Clermont-Ferrand, France
- Analysis of change requests within the DGSI by various IT stakeholders such as development, network, security, and server teams in a multi-vendor scenario; * Continuous improvement of the Change Management process to enable greater operational efficiency; * Participation in the change tracking tool change (IBM Maximo tool to ServiceNow); * Preparation, organization, and facilitation of CAB meetings (international framework); * Control of the change management process; * Instructor for several Change Management process training sessions; * Process monitoring with the development of several reports on the tool; * Development of various indicators to track the quality of changes throughout their lifecycle; * Team management;
- Infraero BrasilAssistant II within the DGSIMarch 2015 - June 2016 (1 year and 3 months)Région de Brasília, Brésil• IT Service Management Consultant• Analysis and improvement of incident management processes for Software Development teams• Development of indicators for IT service monitoring, with a focus on Maintenance and Support of Enterprise Systems• Analysis of the IT Service Management system to ensure its alignment with organizational needs and market best practices• Extension of the IT Service Management tool for use in managing services for other company departments, enabling national-level indicator extraction• Analysis of cloud solutions
- INFRAEROSystem AnalystNovember 2009 - June 2016 (6 years and 7 months)Région de Brasília, Brésil• Participation in the implementation of the ITIL best practices library at Infraero; responsible for process mapping, proposing improvements and monitoring indicators in accordance with ITIL best practices for IT service management.• Participation in the SCAMPI evaluation group (official evaluation by the Software Engineering Institute) to analyze the maturity of system development processes in relation to the CMMI-Dev best practices model.• Analysis of the service management tool based on business needs, with a focus on airports, regions, and headquarters. Development of a report with various suggested improvements for the current tool.
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Certifications
- Lean Six SigmaLean Six Sigma France2023
- ITIL 4 ® Managing ProfessionalAXELOS Global Best Practice2021