About Thierry
French
Native or bilingual
English
Fluent
Malagasy
Native or bilingual
Experience
- BNP PARISBAS PACEFreelance UX DesignerJanuary 2014 - January 2021 (7 years)BNP, ARVAL and Cetelem Creation of a new platform combining vehicle purchase and rental offers.
- Air France KLMUX DesignerTRAVEL AND TOURISMJanuary 2018 - Today (8 years and 5 months)Tremblay-en-France, FranceWorking on a long-term vision for the website's homepage, integrating personalization and contextualization concepts.▪ Alignment workshop with stakeholders▪ Design sprint▪ Regular travel to Amsterdam▪ Guerrilla testing in Paris and AmsterdamRedesign of the baggage claim and loss declaration process▪ Experience map workshop▪ Wireframing▪ AB testing▪ User journey workshopCreation of a second-hand airline ticket buying and selling site▪ Crazy 8 workshop, persona creation▪ Prototypes for user testing▪ Product creation support
- OUI.sncfUX DesignerTRAVEL AND TOURISMSeptember 2016 - December 2017 (1 year and 4 months)Courbevoie, FranceLead UX for customer support: Customer Account and After-Sales Service. Redesign of the exchange and cancellation process. Creation of the process for group offers.▪ Speedboat workshop▪ Focus group▪ Facilitation of user testing▪ Prototyping
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Education
- Master 2 Expert in Digital StrategyIESA Multimédia2012
- Multimedia CommunicationIESA Multimédia2011
Certifications
- Scrum POXebia2013