Thierra Falitsihoarana

Customer back-office management: processing customer complaints via the "ticketing" platform, emails. Financial flow regulation: Management of disputes and recovery related to undue payments or refusal of third-party payment coverage. Management of unpaid invoice reminders. Analysis of customer problems and proposal of effective solutions. Systematic follow-up of resolved tickets to ensure customer satisfaction. Participation in meetings to improve support processes. Collaboration with the technical team to optimize internal processes. Training of new team members on customer support procedures. Management of over 100 client files per week to maintain service continuity.

Reporting control results to responsible teams. Verification of the accuracy of entered data from a sample. Rectification of detected anomalies and validation of the overall consistency of the database. Analysis of error rates and implementation of corrective actions for production teams.

Sorting and verification of received documents. Quick and accurate recording of information from medical care invoices, quotes, and customer files into databases. File management: Digitization, updating, and filing of insurance files and administrative documents.