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Thierra FalitsihoaranaTF

Thierra Falitsihoarana

Third-party payment manager

€125/day
Tananarive, MG
3-7 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Thierra

Senior Back-Office Manager – 7 years of experience "Expert in administrative management and processing of complex flows in the field of health insurance (Third-party payment, Coverage, Quotes, disputes, billing). Results-oriented, I combine technical mastery of ticketing tools with team spirit.",
  • French

    Fluent

  • English

    Conversational

Remote only
Primarily works remotely

Experience

  • Be/ys Outsourcing Services Madagascar
    Online Customer Support Expert at Almerys
    BANKING AND INSURANCE
    January 2021 - Today (5 years and 5 months)
    Madagascar
    Customer back-office management: processing customer complaints via the "ticketing" platform, emails. Financial flow regulation: Management of disputes and recovery related to undue payments or refusal of third-party payment coverage. Management of unpaid invoice reminders. Analysis of customer problems and proposal of effective solutions. Systematic follow-up of resolved tickets to ensure customer satisfaction. Participation in meetings to improve support processes. Collaboration with the technical team to optimize internal processes. Training of new team members on customer support procedures. Management of over 100 client files per week to maintain service continuity.
    Third-party payment flexibility customer relations Analytical and synthesis skills health insurance
  • Be/ys Outsourcing Services Madagascar
    Quality Controller
    January 2020 - January 2021 (1 year)
    Reporting control results to responsible teams. Verification of the accuracy of entered data from a sample. Rectification of detected anomalies and validation of the overall consistency of the database. Analysis of error rates and implementation of corrective actions for production teams.
  • Be/ys Outsourcing Services
    Data Entry Operator for Health Insurance Invoices
    January 2019 - January 2020 (1 year)
    Madagascar
    Sorting and verification of received documents. Quick and accurate recording of information from medical care invoices, quotes, and customer files into databases. File management: Digitization, updating, and filing of insurance files and administrative documents.

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Education

  • 1st Year in Economics and Management
    Fianarantsoa University DEGS andrainjato
    2016
    1ère Année en Economie et Gestion
  • Baccalaureate A2
    Fianarantsoa
    2014
    Baccalauréat A2

Categories

  • Other